Compliance
Where can you find a list of acceptable IDs that your candidate can submit for an I9?
Attached to the NHO email that the HR team sends to you and your candidate
Where should you document notes if the candidate does not have a middle name?
In the “notes” section in TW and/or in the Start Mail. You don’t need to put anything in the middle name field if there is no middle name.
When should you send a new Start Mail?
Immediately after a job offer has been accepted.
Whose responsibility is it to ensure that start mails are accurate?
The Recruiter's
What should you look for when accepting a candidate’s DD info?
Clarification on checking or savings account, full routing number, full account number, printed information from the bank
Why is the 1A Client Feedback note important to be documented in TW?
To ensure assignments are set up correctly so that candidates are paid accurately and the Recruiter’s GM is correct.
What deadline should you set for your candidate to meet compliance requirements?
48 hours
How much longer does it take to get a candidate compliant due to an incorrect start mail on average?
1 - 2 days
Why should NHO, IDs, DD, and client compliance be completed by the end of the drug screen appointment?
To save the Recruiter time from tracking down a candidate after their appointment.
What should the 1A Client Feedback note look like?
The full client information about the offer including start date, time, pay, and shift.
How often should you ideally touch base with your candidate if the start date is 1 week + out?
Every 2-3 days.
What steps in the compliance process need to be re-completed if there is an error in the name, DOB, or SSN?
Re-run background check, tax documents to be re-completed by the candidate, new start mail needs to be sent, information needs to be updated in TW
What stake do you have in getting your candidate compliant quickly?
The longer it takes to get your candidate working or the longer it takes to hear from you, the more likely they are to find another job.
Why should you enter a new 1A Client Feedback note when a start time or date is updated?
Protects you as the Recruiter if ever questioned where the new information came from
When should you start discussing client specific requirements (education, lifting, safety shoes, etc.)?
As soon as you know you are sending them to a client with those requirements, you should prepare them.
What stake do you have in getting start mails correct?
You lose credibility with your candidate when having to tell them they need to re-complete steps in the process due to an error. This damages your relationship and trust with the candidate.
What items should you verify on the candidates IDs when they turn them in to you?
Spelling of the full legal name, date of birth, expiration date (if applicable), and SSN (if applicable)
Why is it important to ensure that the candidate’s legal name and social security number are correct in TW?
This is tied in to the candidate’s background check, paystubs, W2, and IN State New Hire Reporting
Why is it important to have a sense of urgency in sending an accurate, complete start mail?
For HR to start the compliance process so that your candidate gets their NHO quickly while they’re excited about their job offer
How many background checks had to be re-run in the month of September? (DOUBLE POINTS: How much did duplicate background checks cost the company in September?)