ICarol
What questions must you always ask consumers?
When consumer consent to hmis what is first step in hmis?
Search the consumer in search box?
What Status must you always be on when you are ready to receive calls?
Ready Voice and VM
During BH hours of 8:30-5pm what 2 counties do you do a partial screening?
Morris and Passaic
If consumers deny to provide information what will you tell them?
You have every right to not provide this information, this might limit the resources I am able to provide.
If the consumer is not in the system, what do you select to add them to HMIS?
Intake/Admission
What type of transfer do you do when you send consumers to another LOB within the organization?
Cold Transfer
Who qualifies for EA?
Consumers who receive TANF,GA,SSI with immediate need.
Must apply for cash assistance before applying for EA
Can you place a consumer who is on parole? What should you do?
No,you must call parole officer or local PD
How do I attach the previous record in icarol? walk me through the steps.
1.(Find previous contacts from phone number below)
2. Press the # not the name
3. Use this help seekers' information in the call report you are composing
If the consumer is in hmis. Today is 10/31/23 last time they called was 5/1/22. What will you select in hmis to screen them?
Clone them
What Propt do you use when speaking to DV agency/ getting connected to a translator?
Conference call
If the consumer is not eligible for Cash/EA, what program should we refer them too?
SSH, non-profits, and organizations
Stop at safety questions, Provide national and local dv number and Warm transfer to the local dv agency
What category do you find your primary referrals? EA,SSH,NJHELPS ETC
Homelessness > Homeless Prevention Programs
Consumer calling for 3rd time today, What is hmis protocol for repeat callers calling on the same day?
1. Press the status link with today's screening date
2. Press factsheet
3. Press Service Provider and only fill out call count and notes.
What status should you be on when filling out a voucher?
HH initiative
What program should we always give to consumers who have mental illness, US Vets, or Homeless Families with school-aged children?
Path, SSVF, and Mckinney Vento
What county must you select to make placement after hours on every call ( No matter if you placed or did not)?
Morris County
How do I attach a referral to your record? Walk me through the steps
1. Press Choose terms best describing the help seeker need for this referral:
2. Select the proper option
3. Press Make Referral
What are the 3 steps in Hmis when you make a placement?
1. Shelter/Motel Section in SP
2. Press the make placement button on the factsheet
3. Flag the consumer
What status should you put yourself on before you make a transfer?
Wrap up
Before looking for placement what list do you need to check?
Consumer Consideration list ( Do not place list)
When do you select HHL/DFD in HMIS?
HHL - When you do not place the consumer & only provide them with Hunderton Helpline referral.
DFD - We placed the consumer in Shelter/Motel