Objections
We only buy on contract
What is PPI, Backorders?
The "H" in an Ethicon Harmonic stands for?
What is Advanced Hemostasis?
Our compliance portal for tracking and improving processes
What is the Quality Management system? (QMS)
The place we find new products
What is the Receiving report?
Our main competitors
What is SPS, WCMR, Surgery Stuff?
Where does the product come from
What is Domestic Hospitals and Suppliers?
3 OEM's for the Cath Lab
What is Medtronic, Gore, Penumbra, Abbott, Bard, Boston Science
Any failure to meet a documented requirement (product, process, records, supplier, system)
What is a nonconformance?
Records our warehouse keeps every time an item is shipped
What is LOT# and expiration date?
Items is OOS on HC or we dont carry it
What is the Product request sheet?
I already use a competitor
What is Free shipping and free returns?
The D and C for Stryker burrs
What is Diamond and Carbide?
Customer items arrived damaged or they were sent the wrong order
What is customer complaint handling?
Our warehouse team does this with every product we source
What is our 13 step QA process?
Our most sold item since June of 2025
What is the Medtronic Aquamantys?
We dont buy reprocessed Intuitive instruments
What is full uses/lives?
3 Hemostats from 3 different OEM's
What is
Ethicon
Bard
Exofin
Baxter
3M
Medline
Cardinal
Corrective and preventative actions
What is a CAPA?
The most recent recall that caused case cancellations from medline
Do you have full chain of custody?
What is A-Z traceability?
True Low on HAR9F
What is $350/each?
The international standard SurgiShop is implementing for its Quality Management System
What is ISO 9001:2015?
Product information that can be provided to a customer
what is GTIN, serial #, expiration date, lot #, and country of origin?
What are our CORE values? - BONUS QUESTION +300
What is CARE
Commitment
Authenticity
Responsibility
Empathy