Ring Ring Ring
Calls will come through and the button is green.
What is available?
Usually scheduled and last 15 min, but not a lunch.
What is Break?
Away for multiple days
What is Vacation?
Used to send a call somewhere else.
What is Transfer?
Que calls won't come through, but members and team members can get through.
What is Available, No ACD?
Used when taking a 30 min or hour break.
What is Lunch?
Used when gathering with one or more to discuss changes/updates.
What is meeting?
To call and ask, is it ok to transfer.
What is a warm transfer?
You are on the phone and not available. It can be to call a member or team member.
What is with a member?
At the end of the day/shift.
What is Gone Home?
Used when learning something new, or refreshing your current knowledge.
What is training?
To send a call directly to a person/dept with no notice.
What is a cold transfer?
*BONUS*
You can not answer and calls will go to voicemail.
What is Away from desk?