About Staybridge Suites
The year the hotel was built.
What is 2006.
A guest calls down asking for more towels.
Who is Housekeeping?
Only accessible with guest key and there is no glass allowed.
What is the pool area.
You receive 6 per calendar year.
What are sick days.
Number of suites we have on property.
What is 115 suites (We are an all-suite hotel)
The type of guests the hotel primarily built for.
What is Extended Stay Guest.
A guest lets us know the light in the public restroom is burnt out.
Who is Maintenance Engineer. (Juan or Aaron)
Complimentary for Guests but access code required.
What is Wi-Fi.
Every 5th & 20th of the month.
What are paydays.
A guest asks what kind of breakfast we offer.
What is a full hot breakfast buffet.
The company that manages this hotel.
Who is Lodging Host Hotel Corporation?
Somebody calls asking to book the Conference Room.
Who is the Director of Sales (Monica)
Great for midnight snack or when you forget an essential item.
What is The Pantry.
After 1 year of service.
What is Vacation?
A guests inquires about evening meals.
What is the Evening Social. Served Monday, Tuesday and Wednesday from 5:30pm until 7:30pm.
What other hotels are managed by this company? (List two)
What is: Residence Inn Albuquerque Airport, Holiday Inn Express Farmington, The Murray Hotel Silver City, Comfort Suites La Porte TX, Comfort Suites Longview TX
A guests wants to talk about their billing because they have concerns.
Who is the Assistant General Manager (Cameron) or General Manager (Shaunna)
Serves up Seattle's finest free of charge.
What is the "Staybucks" machine (3rd floor)
Usually charge for but can't. Hint: Can even be a pony!
What is a Service Animal.
A guest mentions they need a small space to host their next Tupperware Meeting and they would like to know what our options are.
What are the Conference Room that holds up to 75 people (depending on set up) and includes a coffee water station for $375 plus tax to rent and Board Room that holds up to 12 people, also includes a coffee water station and is $200 plus tax to rent. Put in contact with Monica for options and better rates.
The last names of our hotel's owners.
What are Curry, Curry and Hilchey.
An irate guests becoming verbally abusive to an employee but refuses to leave the premises.
Who is the police and the General Manager (Shaunna)
Perfect for team uniforms with mud stains.
What is the Guest Laundry Room.
Employees may not begin relationship with a guest which includes "hanging out", going to dinner, going into room with guest, etc.
What is our Anti-Fraternization Policy
A guest asks what is unique about our hotel. (Name three)
What is: Our Internet Cafe, At Home Theater, Informal Meeting Space, "Staybucks" machine, Massage Chair, FREE Guest Laundry, Heated Outdoor Pool and Spa opened 365 days a year, Fire Pit, Gas Grills for guest use, On-The-Go Breakfast Bags, The Pantry, Fully Equipped Kitchens in all rooms.