Codes
The team presented this morning primarily takes care of the following activity code.
What is NTCN.
This NFP Manager supports this team.
Who is Lisa Paterson.
The temperature that water boils at.
What is 100C or 212F.
This is where the team policies and workflows are kept for reference.
What is Microsoft OneNote.
This must be done on every attempt to reach the client.
What is note the file.
The team presented this morning takes care of of this other activity code, not NTCN?
What is RQST.
This Team Leader supports this team.
Who is Steven Vachon.
Suicide Squad is based on these comics.
What is DC Comics.
The name give to the stepsthe team uses for service request.
What is Ball in Client's Court.
This is done so that tasks are organized and team members are working most efficiently.
What is specific markets are assigned to the team members.
Generally speaking, NTCN and RQST activities are assigned to this who code.
What is ONPLP1.
This person is the current Captain of the NTCN team.
Who is Stephanie Dakin.
He is the main vocalist of the song "Girls Like You".
Who is Adam Levine.
This is used as attempt #1 to respond to a client service request.
What is either a call or an email.
In this team's world, urgent means that something is past due or due within how many hours?
What is 48 hours.
The team also works on activities that are assigned to this other who code.
What is EWPLP1.
Two current members of the NTCN team are.
Who are Linda, Agnes, Linda, Gina, Natalie, Natalie, Julia, Kathryn, Denise, Sara or Johnathan.
This country is famous for tulips.
What is Holland.
This is the golden rule when making a 2nd attempt to reach a client about their service request.
What is if you called last time, email this time an vice versa.
This team was started in the first half of this month in 2021.
What is June.
This specific section/link of Epic is used by this team in order to find NTCN and RQST activites only.
What is Customize View.
These two other persons are additional resources to the NTCN team.
Who are Jules Fazekas and Jessica Cincurak.
The amount of bones in the human body.
What is 206.
This is used in certain circumstances when the client has not responded to two different attempts to reach them.
What is a mailed letter.
These are the four steps taken when a carrier request is received vs client request.
What is send back, attach as NTCO or email to servicecanada@nfp.com, tell the carrier to email that address next time and close the NTCN.