Contract
Process
Riders/Waiv.
Benefits
Changes
100

What company acts as the underwriting insurer for Accendo Final Expense policies?

What is Accendo Insurance Company (part of the CVS Health family and an Aetna affiliate)?

100

What digital tool allows agents to complete applications electronically and avoid manual errors?

What is Aetna Quote & Enroll (E-App)?

100

On which plan tier are optional benefit riders available to be added?

What is the Level Plan only?

100

To whom is the death benefit cash payout directly made upon the death of the insured?

What are the policy's named beneficiaries?

100

What option converts accrued cash value into level term insurance for the full face amount for a shorter duration upon lapse?

What is Extended Term Insurance?

200

What specific type of individual life insurance contract is the Accendo Final Expense policy?

What is Individual Whole Life Insurance?

200

Where in the application form can agents review the qualifying medical questions with the applicant?

What is Section 2, Part A of the application?

200

Which rider provides coverage for a child, stepchild, grandchild, or great-grandchild?

What is the Children’s / Child/Grandchild Term Insurance Rider?

200

What coverage amount is paid if an insured on a Level Plan dies from natural causes during Policy Year 1?

 What is the full face value (100%)?

200

What option reduces the death benefit to an amount that can be purchased in full with existing cash value, requiring no more payments?

What is Reduced Paid-Up Insurance?

300

What entity handles the administration of Accendo Final Expense policies?

What is Aetna Life Insurance Company and its affiliates?

300

What online portal tool on aetnaseniorproducts.com lets agents monitor the status of submitted applications in real time?

What is the Enrollment Tracker?

300

What life expectancy criteria must a physician certify in writing for an insured to qualify for the Accelerated Death Benefit Rider?

What is a life expectancy of 12 months or less (terminal, chronic, or critical illness)?

300

What benefit is paid during Policy Years 1 and 2 if a Modified Plan policyholder dies from non-accidental causes?

What is 110% of earned premiums?

300

What provision uses accrued cash value to automatically cover unpaid premiums when due?

What is an Automatic Premium Loan?

400

Where is the headquarters for Aetna Senior Supplemental Insurance located?

What is Franklin, Tennessee (Nashville area)?

400

 Is a physical medical examination required for an applicant to qualify for Accendo Final Expense insurance?

What is no (no medical exam required)?

400

What percentage of the base policy's face amount is paid out under the Accidental Death Benefit Rider if the insured dies in an accident?

What is 100% of the base policy's face amount?

400

If a Modified Plan policyholder dies in an accident during Policy Year 1, how much death benefit is paid?

What is the full face value immediately?

400

What threshold must cash value exceed before annual interest rates and loan fees apply when borrowing against the policy?

What are policy loans exceeding $1,000?

500

What statement must appear on sales materials regarding the company's relationship with federal programs?

What is "Not connected with or endorsed by the U.S. Government or the Federal Medicare Program"?

500

What phone number can agents call to reach Agent Services for support?

What is 866-272-6630?

500

What is the administrative fee deducted from the payout when executing an Accelerated Death Benefit Rider claim?

What is $200?

500

What percentage of the base death benefit can be accessed early using the Accelerated Death Benefit Rider?

What is up to 50% (less policy loan)?

500

What happens to an Automatic Premium Loan request if there is insufficient cash value in the policy to cover the premium?

What is no loan is made, and remaining value is applied to non-forfeiture options (Reduced Paid-Up or Extended Term)?

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