Customer Services Standards
You should check this at the start of every shift to ensure you are aware of all scheduled events and setups that day
What is the workflow?
Two hours
What is the minimum amount of time for a shift?
You will earn 4 of these if you are caught wearing headphones at the desk
What is an Accountability Point?
Call this number in the event of an emergency in the building
What is GUPD or GERMS?
Something that you should never wear while on shift
What is headphones?
20 hours/week
What is the maximum hours student employees can work during the academic year per federal law
Number of points that will trigger automatic termination from Student Centers
What is 30 points?
You must mark these as put away at the end of each closing shift
What are keys?
This is the most appropriate time to check in with the event host
What is before the start of the event?
You can use this resource to find shift replacements as needed
What is the GroupMe?
Minimum number of accrued points that requires a meeting with professional staff
What is 15 points?
Go here to report incidents of sexual harrassment
What is the Title IX Office?
This is what you should do at the end of an event
What is put away all a/v and start set up for next event?
Expectations while on shift
What is be present and pay attention to work flow!
Not eligible to pick up extra shifts
What is a consequence of earning 20 or more Accountability Points?
Sunday evening
What is the deadline to submit your timesheet each week?