Safety
Service
Position Logistics
KIPP Values
KIPP Baltimore
100
How do you know if a person in the building is authorized to be in the building?
Visitor's pass, name badge, someone you know as a staff member or student, talking to them if unsure
100
What is the key to providing excellent service?
Under-promise and over-deliver, smile, greet, set fair expectations, and always follow-up.
100
Who do you take direction from?
Manager only
100
This value is how we refer to individuals in our KIPP network.
We are a Team and Family!
100
What does SST stand for?
Shared Service Team
200
What is the message you will hear on the intercom system if the school is going into lockdown?
"All spar binders to the main office."
200
Explain the phrase "under-promise and over-deliver."
Ensuring that what you promise the customer at the beginning is the bare minimum that you can promise and still meet expectations but still having the flexibility to "wow" them on the back end if you are able to do more than you originally promised.
200
What is the dress code?
Employee vest required, business casual otherwise. Jeans okay on Fridays or other dress down days.
200
This value is synonymous with happy.
Joy!
200
What does KIPP stand for?
Knowledge is Power Program
300
What is the message you will hear on the intercom system when lockdown is over?
"All spar binders have been returned to the main office."
300
What is the phrase "fake it 'till you make it" referencing?
If you are not having a good day or just not feeling happy, smile or pretend to be happy until you actually are.
300
What are your pay dates? 15th and 30th
15th and 30th
300
What is the Ops team's top priority this year?
Student focus!
300
Who is KIPP Baltimore led by?
Executive director, Kate Mehr (currently)
400
What do you do if you see a student fight?
Radio/call for administrators (principals, assistant principals, behavior interventionists), get other students out of the way, step in ONLY if you feel comfortable, do not put yourself or anyone else at risk for danger.
400
Who are your customers?
Students, teachers, staff, visitors, parents, vendors.
400
Where do you sign in?
In Jessica's office at the clipboard.
400
This value includes traits like grit, curiosity, zest, etc.
Character Counts
400
Name one of the 5 pillars used to achieve KIPP's mission.
High expectations More time on task Choice and commitment Power to lead Focus on results
500
What is the best way to ensure that you are able to identify issues with students as they arise?
No headphones; no phones; stay alert; look, listen, and pay attention to your immediate surroundings as well as other surrounding areas.
500
What is the best way to determine if something is wrong with a student?
Ask questions!
500
What is the first thing you should do every day when you arrive after you sign-in?
Check your mailbox.
500
This value is related to how KIPP "grades" itself.
Focus on results
500
What is the community in Baltimore that KIPP primarily serves?
Park Heights
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