MENU BAR
BILL WHAT??
ADJUSTMENTS
Collections
MAESTRO
100
The screen that is used most often for discussing and answering questions the customer has regarding their bill.
What is Ledger Screen
100
Customers will incur this type of charge during their first bill, final bill, transfer, change of service, disconnection or campaign roll off.
What is a Prorate
100
Allows the user to make adjustments for active services by entering the number of days and the services to credit/debit.
What is Adjust by Service/Product adjustment
100
This represents an electronic disruption of the video/data signal to the convertor or modem .
What is a Soft Disconnect(SOF)
100
Where the fields are located to enter Account Number, First/Last Name, Address/ZIP
What is Residential Search
200
Allows user to view balance and process payments on an account.
What is Payment Screen
200
If (customer) was installed on March 10th, what is his/her due date?
What is March 20th
200
Allows the user to make adjustments for activation charges, etc. or services that have been disconnected.
What is General/(One-time) Adjustment
200
Payment arrangement with a customer who has committed to make a payment on a certain day.
What is Promise to Pay
200
Displays a count of Work Order errors based on two queries.
What is Viper Tab
300
Allows user to set up/change method of payment
What is Payment Method Screen
300
02/15/14 to 03/14/14
What is Bill Cycle
300
What is the highest adjustment that a CCR can give a customer without supervisor approval?
What is $75
300
What is created after equipment is shut off due to SOF disconnect
What is a Non-Pay Disconnect Order
300
This link displays if customer is not registered on the Suddenlink.net portal.
What is CSR Portal
400
This screen is used to change where the billing statement is mailed.
What is Address Screen
400
Customers at times will ask that their bill be sent to a different address, other than their service address. This is known as a......
What is Bill to Address
400
1257-Payment Processing Fee, 29-Late Fee, 11-Debit Write off, 731-Line Restoration and 890-Activation charge.
What is Adjusment Code
400
Dispatch will usually schedule the NPD for physical/hard disconnect within....
What is 2-3 Business Days
400
This affords our customers a number of convenient self-service menu options before speaking with a customer service representative saving them time.
What is IVR
500
Displays events, SOF disco and where to make promise to pay schemes.
What is Collection Screen
500
What aging bucket shows any changes that have happened since the last bill printed.
What is Current Bucket
500
If the adjustment has parenthesis then it is what type of an adjustment.
What is Credit
500
Refers to the process of removing a customer’s account balance from the company’s receivables, stopping the sending of bills and correspondence and turning the account balance over to a collection agency for collection.
What is Writeoff
500
Required at the beginning of each call before Navigator launches for Account Service and Technical Support agents.
What is Call Dispositioning
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