Verification
If member comes in red how many out of wallet questions do you ask if there is no verbal password and they are not eligible for OTP?
3 Out of Wallet Questions
How do we enroll members back into text messages?
text START to 77105
Non member would like to make a payment to a members auto loan over the phone. What information can we provide them?
NOTHING! They will tell us everything
What culture belief is "I confidently own every member and employee experience and find solutions?"
GOT IT
What did our team vote on for favorite food?
Nothing, it was a tie for seafood and mexican!
How many attempts at the verbal password does member get?
2
What code do you go into for a learning activity?
NR Training/ Scheduled Training
Should you put in your time off request first in workday or verint?
Verint
I make decisions. I am trusted and supported. My voice matters is the defintion of which culture belief?
DO IT!
When is the last day for Scorecard Rewards to be used?
July 31st
If member comes in yellow and has a verbal passowrd what would you do?
Ask for the verbal password and proceed.
When can we provide the MICR number to an account holder?
Only after they provide us with the member number.
NO MEMBER = NO MICR
A member has automatic payments set up for their auto loan from Bank of America. They would like to skip a payment for the month of July. What is the name of the form that they would need to fill out?
Ach skip payment request for consumer loan
How many cultural boost cards do we have in total?
19
When Christine is gone on her many vacations who is in charge and helps in the group?
Holly/Johnny
What should we do before unlocking a primary members online banking once the initial verification is done?
Verify the email address on file.
Where can we find debit card transactions that are pending on an account?
Record tree on episys!
Member wants to make an auto loan payment from another bank, but is using someone else's debit card to make the payment. Can we accept? If so, what should we do before proceeding?
Yes we can but we must first speak with the card holder and get their approval to use their card.
What is our Vision/R2 statement
Reach 2.5M members by 2030
Who currently has been under Christine's team the longest?
Euridice!
What should you do prior to clicking the "Load Authenication" button for the most accurate authenication status?
Obtain the members name (first and last) as it appears on the account.
You are a comp 1 advocate and a member calls in stating that they provided their olb credentials to a 3rd party, what is your next step?
Call PH_MCC_RISK and have them takeover the call to place the necessary restrictions!
For each time a member uses a Suncoast debit card for a purchase, how many cents do we donate to the the Suncoast Foundation to fund local initiatives?
4 cents!
Sharing our words of appreciation for each other while continuing to focus on how our actions positively impact our Cultural Beliefs, R2 and/or Key Results is an example of what?
Focused Recognition
If you are a full time employee under 5 years how much PTO do you earn?
4.62