Resident Care
This should always be performed before and after resident contact
What is hand hygiene?
Wet floors require one of these.
What is a wet floor sign?
The most important person in our community.
Who is the resident?
When approaching a resident living with dementia, introducing yourself and speaking calmly can help reduce this.
What is anxiety or confusion?
This philosophy reminds us to see each resident as a unique individual with their own preferences, history, and choices.
What is person-centered care?
This helps prevent pressure injuries.
What are repositioning and regular skin checks?
This is the first thing you should do if you discover a resident has fallen.
What is assess the resident and call for assistance without moving them unless they're in immediate danger? What is report the fall and fill out an incident report?
This should always accompany a smile when greeting residents and families.
What is eye contact?
This approach focuses on acknowledging feelings instead of correcting facts.
What is validation?
Team members are expected to treat residents with this.
What is dignity and respect?
Residents should be encouraged to maintain as much of this as safely possible.
What is independence?
This acronym reminds us how to respond to fire emergencies.
What is RACE?
If you don't know an answer, you should do this.
What is find someone who does?
These can reduce anxiety and confusion in a residents day to day.
What are consistent routines?
Working together across departments demonstrates this.
What is teamwork?
Before helping a resident stand or transfer, you should first review this to ensure you are using the correct level of assistance.
What is the resident's care plan?
This document should be completed after an accident or unusual event.
What is an incident report?
Families appreciate this most during concerns.
What is timely communication?
Speaking slowly and using these helps communication.
What are short, simple sentences?
This quality builds trust with residents and families.
What is integrity?
A sudden change in a resident's condition should immediately be reported to t his person.
Who is the nurse or supervisor? Who is BB, Natalya, Sally, Daniel?
This is everyone's responsibility in the community.
What is resident safety?
Going beyond expectations with attention and care is often called this.
What is exceptional service?
A resident insists they need to "go home," even though they are already home. The best response is to acknowledge their feelings and gently redirect the conversation.
What is validation followed by redirection?
This is everyone's role in creating a welcoming community.
What is hospitality?