Express
When accessing a claim from phone calls or tasks, lock and work all tasks associated with claim to move toward
resolution or furthers point
What are the steps to complete a C/S request
1. Verify estimate is on file
2. Call ss to see if there is any outstanding fees or parts ordered.
3. Advise caller of the timeline payment will be rec'd
Who can setup rental for a claim?
Insureds and SF agents
200
Property Damage
Language Line Solutions Client ID
Express – Licensed, Unlicensed & Spanish 399671
Translation Services
150 Minutes
7-10 business days
What should be reviewed when setting up a clmnts rental?
JRs.
400
Collision-multiple vehicle
If the Insured, Claimant, or Repair Facility have been advised:
Reassign to Property-Complex
What is the phone number for Express
What must be on file for DP enrollment. List 3of 4 required sections
Name, Address, Phone number, Email,
What can be requested instead of a rental? Who can request the process?
LOU and CLMNT only
403
Single car collision or shopping cart claims
Questions if a covered loss
Reassign to Property-Complex
What is the email address for the Express department
Statefarmclaims@statefarm.com
What are the 3 states that have Lein Holder under $5000 requirements?
AZ $2500
WV $500
MS $1.00
What can an Policy request when a rental is maxed out? Who can review the process?
XR and TM
500
Emergency Road Service
Claims involving a weather event is a declared catastrophe event
Reassign to Auto Weather and Catastrophe
Repairable Non-Drive Vehicle: What must be complete when before sending a repair assignment
Must call and verify SS is accepting non-drive vehicles
What is used to determine split coding amounts
UPD CAL
True or False: Rental is owed under 042 when ever applied to the claim?
False
397
Comprehensive-earthquake, explosion, water damage not related to flood/rising water
Overnight Mail Required
Printing, Digital and Handwritten Signatures