E-Signature Requirements
This Zendesk macro must be applied before an e-signed request goes to QC.
What is the "E-Signature" macro?
E-signatures aren't accepted on a surrender paid to the client above this amount, unless it's a transfer or exchange on the ACORD form.
What is $250,000?
These checks have the client's name or address typed, printed, or missing, and they aren't accepted for direct deposit.
What are starter checks?
The Trustee Affidavit must show the trust name, each trustee's name and address, and this identifying number.
What is the trust's tax ID?
This role may have informational access to a policy, but may not request transactions or Maintenance
An Authorized Third Party
Also called the audit trail, this document records the signing ceremony and validates the signature. On a joint contract, every owner must appear on it.
What is the Certificate of Completion (CoC)?
E-signatures aren't accepted on a withdrawal by check to the address of record within this many days of an address change.
What is 30 days?
Instead of a voided check, the client can send a letter on this, showing the bank representative's name, signature, and title.
What is bank letterhead?
This is how many Trustee Affidavits are needed when one trust owns several contracts.
What is one (listing all the contract numbers)?
A POA document signed less than this long ago doesn't need an Attorney-in-Fact Affidavit.
What is 1 year?
This box on the form must be checked for an e-signature to be valid.
What is the e-signature agreement box?
Under a joint contract, an e-signed request to modify the payee isn't accepted; it requires wet signatures.
What is paying only one owner?
In a manual GIACT search, this is the only person you search.
Who is the primary owner?
When this box is checked, only one trustee needs to sign and date later paperwork.
What is "Trustees may act independently"?
A Court-Appointed Fiduciary Affidavit is required when the court documents are older than this.
What is 5 years?
The signing agent's firm must have this on file. It's set up at the firm level and isn't sent in with the request.
What is the e-signature addendum?
A document that requires either of these two can never be e-signed.
What are notarization and a signature guarantee?
If the client already has one of these running, a new direct deposit is applied automatically to its next payment.
What is a systematic withdrawal plan (SWP)?
Only one trustee is listed, but "Trustees must act together" is checked.
What is Not in Good Order (NIGO)
A POA can never give this person permission to transact or do maintenance on the contract.
Who is a third party?
Notary/Medallion Signature Guarantee (MSG) Stamp
If an Attorney in Fact is established for a Trusted Owned account, can they act as Trustee?
No they may not
A Declined GIACT result is sent to this team for review before you can continue.
What is FOCE?
In this state only, the settlor or the trust's attorney may sign the Trustee Affidavit, but only the trustee can authorize transactions.
What is Michigan?
A Power of Attorney's (POA's) e-signed request is accepted only if the e-signature platform can add this to the signature.
What is the POA's title (fiduciary capacity)?