Personal
Who should be notified when a resident has a complaint or grievance?
The Social Worker
How often are QAPI meetings held?
Monthly
What should you do if you witness or hear resident abuse occur?
Ensure the resident is safe and immediately report it to your supervisor.
What should CNA staff do first when notified that surveyors are in the building?
Tidy resident room (no clutter); bed in low position/ locked; water pitchers/liners in date & water in reach; thickened liquids with fresh ice; knock/ask permission before entering room; sanitize hands when entering/exiting room; resident to be clean, groomed, dressed, shaved, positioned, call bell in reach; assist with meals as needed; be sure spa rooms are compliant.
How often should residents confined in bed be repositioned?
Every 2 hours.
Who has the authority to order emergent restraints for resident safety?
The Director of Nursing
What does QAPI stand for?
Quality Assurance Performance Improvement
What type of abuse training have staff completed this year from the Virginia Department of Aging and Rehabilitative Services (DARS)?
Annual mandated reporter training from the Virginia Department of Aging and Rehabilitative Services.
Where can staff find Safety Data Sheets?
On the Intranet under Quick Links, Total Safety Data Sheet.
How often should a resident who cannot move independently in a wheelchair be repositioned?
Every 15 minutes.
What is the correct chain of command?
CNA → Charge Nurse → Nurse Manager/Supervisor → ADON → DON → Administrator → VP of Healthcare → CEO.
Who heads the QAPI Committee at PHC?
Robyn Stamey
Name three types of abuse.
Examples include physical abuse, mental/verbal abuse, sexual abuse, restraints, involuntary seclusion, misappropriation of property, deprivation of goods or services by staff, and neglect.
What is WCR’s Vision Statement?
Improving the lives of those we serve every day.
What is the proper procedure for transporting linen to a resident room without contaminiating it?
Always sanitize hands before touching clean linen. Carry in hands away from body. Cover clean linen in a bag. Place in cart covered by mesh.
Who is the compliance officer?
Russell Gardner
What is the facility’s current performance improvement project and its purpose?
The Falling Star Program
Give examples of injuries of unknown origin that may need to be reported as possible signs of abuse.
Unobserved or unexplained fractures, burns, bite marks, bruises, scratches, lacerations, or skin tears in suspicious locations.
Why is it important to answer surveyor questions clearly and honestly?
Clear and honest answers show that staff understand resident safety, rights, reporting expectations, and facility procedures.
What should a CNA do if a resident refuses a bath after being reapproached twice?
Notify the nurse. The nurse should assess the situation, provide education, and document.
Who is PHC’s Grievance Official?
Tyler Mackall
Name three members who must participate in the QAPI Committee.
Examples include the Infection Preventionist, Medical Director, DON, Administrator, and CNA. Representatives from other departments are recommended.
Who are mandated reporters?
All staff.
If you do not know the answer to a surveyor’s question, what should you do?
Stay calm, answer what you know, and use the chain of command or appropriate resource to get the correct information.
Why is proper linen handling important during resident care?
Proper linen handling reduces contamination risk and supports infection prevention.