VUE360
What 3 tiles in VUE360 have we been tested on?
Member, Provider, Claims
If I do not put this in, I will NOT get paid.
Time/hours
NICE is commonly know as
CX-One
How many pizzas did the McCallister's order for their tea?
10
Which of these candy bars does not have nuts in it: Baby Ruth, PayDay, or Mounds?
Mounds
In VUE360, the members DOB is broken down in what format?
Years & months
What VPN has to be connected to access SAP?
Pulse Secure
If you are unable to warm transfer a caller due to a hold time longer than 10 minutes, what should you do?
Advise the caller we are experiencing longer than normal hold times and you will transfer them and drop the call
In which video did Michael Jackson first perform his famous moonwalk in 1983?
Billie Jean
Which of these songs was not released in the 1990s: "Wonderwall" by Oasis, "Genie in a Bottle" by Christina Aguilera, or "Oops...I Did It Again" by Britney Spears?
"Oops...I Did It Again" by Britney Spears
Under the Member Tile, how do you find archived claims?
you go to claims under the member, and in center of page
The first 2 fields on your time sheet have to have the correct billing codes to submit your time correctly. What are those codes?
C.000011.02.14.50.01.01
YA01
When closing the call, what should you always provide the caller?
Contact ID number
Which school is Sarah trying to get accepted to in the movie Save the Last Dance?
Juilliard School
Which of these Disney movies does NOT have a sequel: Mulan, Cinderella, or Big Hero 6?
Big Hero 6
From the Members Tile, under a actual member, how do you find the service address for their PCP?
Benefits under the member, PCP/Medical Home, expand PCP information
A personal number is listed on your timesheet. What is that number more commonly called?
short name
While logged in NICE, this only connects AFTER you are on a call...
Agent Leg
Beyonce rose to stardom as part of which girl band?
Destiny Child
What year did the Titanic sink?
1912
In the Provider Tile, where do you find any information on a pharmacy claim?
Claims under the actual provider, then RX claims
I have not put my time in since Monday. Today is Tuesday and I am entering time for the rest of the week. How many times will I have to hit save in order to put my time in correctly.
4 times, once for each day.
What unavailable aux does the system automatically put you in when logging into the Max agent?
Unavailable DEFAULT Aux
What is the name of the camp where counselors are terrorized by a slasher in Friday the 13th?
Camp Crystal Lake
Which is not a Spice Girl: Feisty, Sporty, or Posh?
Feisty