Networks
Uses a Sprint sim card
What is TNA?
7 new socs for TNX all begin with this prefix.
What is XPBAR?
What is triage?
Most provisioning changes happen immediately, but it's best we advise our customer's it can take this long for the changes to take affect.
What is 2 hours?
When T-Mo is unavailable, this access uses Sprint signal.
What is TNA?
TMONTWK
What is soc code for TNX?
Requires a detailed questionnaire that's assigned to Engineer Customer Solutions (ECS)
What is a trouble ticket?
MSISDN
What is the Mobile Station International Subscriber Directory Number AKA telephone number?
Full T-Mobile network and billing system.
What is MTME?
Number of characters in a T-Mobile Sim.
What is 19?
Requires a detailed questionnaire that is assigned to a Field Service Technician.
What is a service request?
The portal for inspecting what the network profile shows comparing it to I-Care. Changes made in I-care do not show changes here.
What is the HLR Profile?
Sprint billing with T-Mobile sim.
What is TNX?
This identifies whether a customer is on T-Mo network experience when swapping.
What is the IP intent box?
This type of ticket has innacurate catagory\complaint section, duplication, incorrect info, etc.
What is a terminated ticket?
This will cause the call to drop and a power cycle will need to be done on the device. The phone may still show signal, but the network will have lost their registration.
What is cancel location?
On roll out, retail only.
What is TNX?
These agents are able to bypass the software check when trying to swap a device.
What are Care NET agents?
In order to do this a case must be created.
What is escalate a ticket?
If the MS Purge=False or when there is no SGSN registration in the HLR profile we click here.
What is send activation download?