Nbop
What is Nbop used for?
Validating devices, SIMs, and port-in eligibility for supported Mobile Network Operators (MNO)
In Agent OS where would you find how much is owed on the device?
Device & Lines
Financial details
What is Syniverse used for?
Retrieve porting error messages and OSP (Other Service Provider) and detailed port remarks;
Delayed
account number or transfer pin incorrect
What tab would you need to check any status in Syniverse?
WLNP
What tool would you use to walk a customer through a network reset.
Ozmo
DAILY DOUBLE!!!
Where would you find RS/CN status in Nbop?
Under Line information
Where would you find the Contact Count in Agent OS?
Mobile dashboard overview & Under the Repair tab
What do we need to verify with the customer before we can port any MDN to spectrum?
Acct# from OSP
Transfer pin
Device unlock check
Where would you go to change esim in Nbop
Pencil/Manage Line
What is Port PS used for?
Verify ownership and service provider information of a telephone number,
Where would go to add/remove device from blocklist
GMSA Blocklist batch
Where would you check to see if the customer has an Ecaf?
Mobile dashboard> Bell at the top right
where do we check the desired due date?
Syniverse > port request and report response > type number in port record type > Query scroll to right hand side for Due date/ Time
DAILY DOUBLE!!!!!
What tab would you find the Trouble Shooting Tree under?
>>>>>Repair>>>>
Where would go to see how long the customer has been with Spectrum?
Repair Tab/ Account Overview
What are the steps to reset the network in nbop
Pencil
Reset Line>Network>Submit
Where would you check to see if an order is pending review?
Orders & Returns > Order updates
What tab would you customer billing information?
Billing
What do we need to send before we can change anything within the account?
Security Token!!
What all can be reset in Nbop?
Voicemail
Network
Caller ID
Call forwarding
Plan features
Where would you find the lates notes on the acct?
Note & Interactions
Where do you complete a refund?
Billing > Shortcut-Statements > Credit calculator.