VOIDS / REFUNDS
The store budget for Refunds
What is 0
All transactions under $1.00
What is a small transaction
Multiple orders made by the customer
What is the reason I may have MORE transactions than cars in the DT?
$7.00
What is the maximum amount for an employee meal
This could be an indicator of theft.
What is a cashier with a low drinks to transaction percent?
A receipt signed by the guest, cashier and MIC along with a detailed explanation. A copy of the re-ring if there is one.
What is the documentation needed for a refund?
A transaction for water or a side.
What is Theft may be occurring?
The Gap shows 50 transactions and 100 cars but there is no theft.
What is a possible Integrity issue of manipulating SOS by driving cars through the DT.
Order as a customer.
What is the procedure for ordering an employee meal?
Click on the monitor or screen on the transaction.
What is how can I view the transaction on Envysion?
The unhappy guest returns with the food and does not want a remake.
When is it acceptable to refund cash?
One Cashier shows 10 employee meals on a shift but only 6 employees worked during that time.
What is a red flag to investigate receipts, envision and speak to employees?
My DT Gap appears during a shift of several consecutive hours, more cars than transaction.
What is a red flag that orders are being deleted, theft is occurring.
Free employee meals for everyone!
What is my store made ICOS for the Period?
Drinks can be deleted without Food champions and the MIC on the line noticing on the Kitchen display Screen. The cashier pockets the drink price.
What is the reason Drinks could be deleted from an order?
One is returning cash to a guest, the other is cancelling a transaction after it's been tendered.
What is the difference between a refund and a void?
Shows purchases paid for at half price or for some, totally free.
What are employee and manager meals?
A gap of more cars than transaction in the first hour could indicate this.
What is Opening Late?
Employees should not order these, everything should be a-la-carte.
What are combos and box meals?
80%
What is the minimum goal for drinks/transaction for the store for a week and period?
Click on the monitor icon on the transaction.
What is how can I view the transaction on Envysion?
A manager meal performed in the Drive Thru
What is a transaction in need of exploring?
A gap of more cars than transaction in the last hour could indicate this major issue.
What is closing the store early?
Taken to go or shared with a family member.
What is a violation (or not allowed) of the employee meal policy?
This daypart and occasion should have the highest drinks per transaction.
What is Lunch, dine in?