Random
Who's the CEO of AMEX?
Steve Squeri
What are the 3 main reporting agencies?
TransUnion, Equifax and Experian
what is the rewards structure for the Blue Cash everyday?
3% Cash Back on your first $6,000 of purchases per year at US supermarkets. After that, you will get 1% back at US supermarkets. There are some limitations. For example, purchases of groceries at superstores and warehouse clubs only get 1% cash back.
2% Cash Back at US Gas Stations. Note that purchases of gas at superstores and warehouse clubs only get 1% cash back.
1% Cash Back on other eligible purchases
name 2 types of transactions that do not earn MR points
The following transactions are not eligible purchases and will not earn points:American Express Gift Cards purchased online,Balance Transfers,Card account fees and charges (for examples, late payment fees, Card account annual fees, interest charges and delinquency charges),Purchases paid with points Purchases of cash equivalents
name the products that have the first bag checked free benefit
reserve , platinum, gold
when does our training end ?
july 14th
CM calls in to know how many points will the x-sell will be taken off their FICO score.
What do you do?
Contact the credit agencies
how does the cash back redemption work ?
Cash back is received in the form of Reward Dollars that can be redeemed for statement credits whenever your available balance is $25 or more.
please provided the reward structure for the Amex everyday card
Earn 2 points per $1 on Travel booked through amextravel.com
US Supermarkets on up to $6,000 in purchases per calendar year Purchases earn 1 point per $1 after reaching cap.
other eligible Purchases earn 1 point per $1
if a cm upgrades to delta reserve frm delta gold on June 6th 2022 and their anniversary is on July 20th 2022 when will they receive their companion certificate ?
on the 20th of July 2022 since upgraded 30 days before their anniversary date.
Name the largest state in USA
Alaska
If CM wants to add an additional and they ask about an impact to their credit score, what would you tell them?
Consumer Additional Card Members show as an active Authorized User on their individual CBR and it shows the payment history, account balance, and credit limit, if applicable. We report only current status for Consumer Additional Card Members. For more detail please contact the credit agencies.
how long does it take for the reward dollar redemption to apply to my balance ?
The statement credit will generally appear on your account within 3 days and will apply towards your next statement
how much will 15,000 MR point convert to a home depot gift card ?
150$
if additional platinum cm is traveling alone and was billed for first bag checked free what is the process to follow ?
advise the additional card is not eligable for this benefit and only applies to basic cm and 8 additional people traveling with the basic only
how many continents is there on earth?
AGENT: would you like to continue with your upgrade?
CM: Yeah sure. Why not?
is this response considered expressed informed consent?
Responses is not EIC need to be
Yes,I agree / consent / approve,You have my permission,I would like to add this product / feature / benefit,Enroll me,Sign me up,You may process,I would like to enroll / sign up,Sure, please do so,Absolutely,Please go ahead,I would like that,Keep the Card Open,You do
how much will 25 reward dollars give me for a home depot gift card ?
reward dollars can only be redeemed as a statement credit
what is your response to the cm ?
Follow any mention of points having no expiration date with the information that points may be forfeited as described in the program terms. Stating only that Membership Rewards do not expire may be misleading to the Card Member.
what is the companion certificate disclosure
Upon redemption of the Companion Certificate, payment of government imposed taxes and fees will be no more than $80 for a round - trip domestic flight (for itineraries with up to 4 flight segments). Baggage charges and other restrictions apply.
name the blue box values name at least 3
WE BACK OUR CUSTOMERS,WE MAKE IT GREAT,WE DO WHAT’S RIGHT ,WE RESPECT PEOPLE,WE EMBRACE DIVERSITY,WE STAND FOR INCLUSION,WE WIN AS A TEAM,WE SUPPORT OUR COMMUNITIES
Ma'am I wanted to let you know about the upgrade to the gold card, you are pre-approved!
is this statement compliant ?
how would you define under the sales misconduct?
no it is not compliant
this can be considered Tactics: Using inappropriate or aggressive tactics to sell a product or service to a Customer in observable distress. Actions result in direct Customer harm.
what is the reward dollar redemption disclosure ?
The statement credit will generally appear on your account within 3 days and will apply towards your next statement. The statement credit cannot be used to pay your Minimum Due. We cannot expedite or reverse redemptions.
how do you access digital gift card wallet ?
rewards and benefits tab/ rewards / digital gift card wallet
does an additional platinum delta card under a reserve account have complementary access to delta sky club?
no discount rate of $39 at the Delta SkyMiles Platinum level