Commitment Callbacks
This is the minimum number of days since the date of service that must pass before a CCB can be offered when a claim has not been received.
What is 45 days?
Members can use this payment feature without registering for the website.
What is Quick Pay?
This wellness program is available at no additional cost to eligible AARP Medicare Supplement insured members.
What is Wellness Extras?
Medicare Supplement plans generally allow members to see any doctor who accepts this program.
What is Medicare?
This AARP Membership Office phone number can be used for membership inquiries and discount program information.
What is 1-888-OUR-AARP (1-888-687-2277)?
When offering a CCB, the specialist team should call the member back within this timeframe.
What is 24-48 hours (1-2 business days)?
Members waiting for a replacement card can access this version immediately through the member portal.
What is Digital ID card?
This fitness program gives eligible members access to participating gyms and fitness locations.
What is Renew Active by UnitedHealthcare?
Members enrolled in a Medicare Advantage plan may be limited to using providers within this type of system.
What is a network?
This service helps connect older adults with local resources and can be reached at 1-800-677-1116.
What is the Eldercare Locator Service?
In addition to verifying the best contact number, Customer Advocates should verify this information when scheduling a callback.
What is the best time to reach the caller?
This is the first requirement for a member to view personal documents electronically online.
What is registering on the insured member portal?
Members must present this item to enroll at a participating Renew Active fitness location.
What is Renew Active confirmation code?
Most Medicare Advantage plans require members to pay these out-of-pocket amounts when receiving medical services.
What are co-payments?
This company administers AARP Life Insurance and accepts correspondence at a Tampa, Florida P.O. Box.
What is New York Life?
If a callback request is received on Tuesday, this is the latest day the caller should receive a callback.
What is Thursday?
Before promoting the member website, agents should always do this first.
What is address and resolve the member's concern?
Wellness Extras is described as this type of program rather than a Medicare Supplement insurance benefit.
What is a value-added wellness program (or wellness extra)?
Unlike Medicare Advantage plans, Medicare Supplement plans are known for this characteristic regarding benefits from year to year.
What is benefit stability/consistent coverage?
This organization can be reached at 1-800-633-4227.
What is Medicare?
3 examples of calls where a Customer Advocate will offer to schedule a Commitment Callback (CCB) for the insured member:
If a member is concerned about online security, agents can explain that UnitedHealthcare uses this added protection.
What is double-factor authentication?
Members can access this health resource at any time through Wellness Extras.
What is the 24/7 Nurse Line?
These plans have standardized benefit designs, helping applicants better understand the coverage they are purchasing.
What are Medicare Supplement plans?
This government agency can be contacted at 1-800-772-1213.
What is the Social Security Administration?