Fun Facts
Guess who?
1. I was born in a car
2. Left-handed
3. I provided outstanding customer service during a bank robbery.
Krystal
What is this pets name?
1. _______ is my dog
2. He’s an Akita
3. I don’t have kids. 😊
Ace
Guess who?
1. I love being a leader
2. I am passionate about managing people
3. Work has been going well, and I want to see what’s next in the organization.
Quayla
Observation, Analysis, Inference, Communication, and Problem solving, are all what type of skills?
Critical Thinking
This is the movie that introduced Mahoganee into Horror films
IT
Guess what's missing?
1. I am the ___ child and the ____ of my siblings at the same time
2. I can crochet
3. I love cooking 😊
Oldest/Youngest
Unusual Login/Call Patterns, Multiple Failed Login/Authentication Attempts, Changes in Account Information, Unusual Financial Activity Compromised, Communication Channels
are all...
Signs of Account takeover or ATO
This is the name of the dog that Mahoganee just purchased
Twelve Gauge Shotty
Which SOP is this required? Call back number, first name, Last name, Address, Move in date/length of association, Existing account (If applicable), Location ID, Email, Date of birth (DOB). Social security number (SSN)
CVT
This is the name of Mahoganee's favorite scary character
Michael Meyers
What are these considered?
•Do not know
•Do not see
•Do not want
Types of Knots
Mahoganee's daughter bought her this for Christmas and is displayed in her office
Audrey 2 Lego plant
What are these considered in the Usage SOP?
The customer has legitimate roaming/international usage on an earlier bill.
Numbers dialed on the usage report are numbers the customer previously dialed.
The customer ties to the phone number(s) dialed on the usage report.
Legitimate mobile line with no signs of SIM Swap fraud.
Non-fraud Indicators
This was the concert that Mahoganee recently went to St Louis to see, and this was who she went to see
Boys for Life Tour for Bow Wow