CYBERSECURITY
What is a fraudulent email pretending to be someone else called?
Phishing email
Where are you able to find your pay slips?
Employee Self Service (estes4me)
What year was the Spotted Lanternfly likely introduced into the US?
2014
What are the "email like" requests called in Salesforce?
Cases
What does LTL stand for?
Less than Truckload
What counts as an unauthorized device?
Any equipment not provided or approved by IT
What is the virtual platform we utilize for learning called?
ESTES Learning Center or ELC
What is the Spotted Lanternfly destructive to?
Who is the department in charge of assisting with Salesforce related issues?
CRM Support
Who is the largest privately owned LTL carrier in the United States?
Estes Express Lines
What system to we utilize to connect to our network for work?
Citrix
What is extension do you call if you are having IT issues?
2260
Where was the Spotted Lanternfly first discovered?
Berks County, Philadelphia
How many Key Fields are there before you close a case?
4 (or 5 if escalated)
What is the name of the document required by a driver in order to pick up a shipment called?
Bill of Lading
What should you do if you accidentally click on a suspicious link from an email?
What is the current recognition campaign called?
Summer Smiles
How many eggs approximately can a Spotted Lanternfly lay?
Between 30-50 eggs
How many CRM support specialists are there?
3
When an LTL carrier charges extra for services like liftgate delivery or residential access, what are these fees formally called?
Accessorial charges
What does "MFA" stand for?
Multi Factor Authentication
What is the name of drive folder that you can find the desk processes in?
Desk Processes - Key Accounts
Up to how much money can you be fined for non-compliance?
$20,000
What does acronym CRM stand for?
Customer Relationship Management
What does the acronym NMFC stand for?
National Motor Freight Classification