Pop Culture Hits!
What TV show features the character Eleven and is set in Hawkins, Indiana?
What is,”Stranger Things”?
What company developed the first commercially successful smartphone, the iPhone?
What is Apple?
Who said, “I have a dream”?
Who is Martin Luther King Jr. ?
What question should you ask your caller when you need a moment to look something up or do further research?
What is “Can I place you on a brief hold?”
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What is Finding Nemo?
Who won the first season of “American Idol”?
Who is Kelly Clarkson?
This platform, once a college project, is now the world’s largest social network, connecting billions.
What is FaceBook?
Which famous brand has the slogan,” Just do it”?
What is Nike?
When a customer asks to speak to someone above you, they are asking for this person
What is A supervisor / manager
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What is The Wizard of Oz?
What film features a talking cowboy toy named Woody?
What is Toy Story?
These handheld devices let us browse, chat, and work on the go, and they’re often in our pockets.
What are Smartphones?
Who famously wrote, “To be or not to be”?
Who is William Shakespeare?
This emotion is what you should show when a customer is upset, even if you can’t fix everything.
What is Empathy?
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What is Titanic?
Double Jeopardy: In what year did the original, ''Star Wars'' movie (Episode IV) come out?
What is 1977?
What was the name of the virtual assistant introduced by Amazon?
What is Alexa?
What president had the slogan,” Yes we can” during his campaign?
Who is Obama?
This is the term for solving a customer’s issue during the first interaction.
What is First Call Resolution?
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What is Jurassic Park?
Who played Jack in the movie “Titanic”?
Who is Leonardo DiCaprio?
This is the most widely used search engine in the world, often our first stop online.
What is Google?
Finish this quote: “The only thing we have to fear is…”
What’s is “…fear itself,” by Franklin D. Roosevelt
This closing question is commonly used to end a call politely.
What is
“Is there anything else I can help you with today?”
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What is Harry Potter?