TD Status Codes
516
What is a full Completion?
in this field we always put Creditor
what is LOB (line of Business)?
this is where your recordings of TI are found
What is call history?
This is where we put the information that is still missing for an incomplete/partial interview
What is Interviewer Comments Section?
This Popular singer/actor was part of the Rat-Pack with Sammy Davis JR and Dean Martin and sang a popular song dedicated to New York
Who is Frank Sinatra?
528
What is Waiting for additional information ?
This is used to hold a file to a different queue or the same queue (without selecting Queue Reassign) for longer than 24 hours
What is the Pend Date?
These are pinned messages we leave for the next person to see when opening a new case in icare.
What is a Flag?
Applicant wants to proceed but does not want to do TI
What is a Paper application or Mail out?
This Toronto Native Started From the Bottom
Who is Drake?
532
what is – Partial completion – applicant wants paper application after medical history section started
is the button to set all search criteria to blank
What is the clear filters button?
Copy and paste this number to the reference number field in the CLC portal, then hit “search”
What is a CLC policy number/identifier?
CLC wants us to update this information if an appointment is scheduled within 14 days from the case date.
What is the Pend Date?
This Popular TV Character was refered to as the Mother of Dragons
Who is Kelesi or the Mother of dragons in Game of thrones?
517
What is a Partial completion: ?
is the button to release auras that may have been locked under your username to make it accessible to the next interviewer handling the case.
what is the Unlock Case(s) button?
For CLC If first attempt is made on a Friday, the second attempt should be on
What is Tuesday?
Some applicants do not want to be identified by gender. These can be identified using this on icare.
what is Gender Non-identification flag?
This Toronto team is named after an animal in a popular movie
Who are the Raptors?
509
What is a Inconvenient time or we will call back but the “appointment scheduled”?
KFRBCOUT, KFBNSOUT2, KFCIBCFUP etc are these
What are CLC Portal Queues?
we make 1 attempt everyday to a maximum of 5 calls over a 10 day period
what is the calling protocol or TD call cycle?
These visits are also considered as follow-ups, also as virtual or telephone visits.
What are Check Ups?
He was the lead for N'Sync and was also Brittney Spears boyfriend in his early Career
Who is Justin Timberlake/JT?