Do this when you need assistance.
What is ask for help in Teams?
Our hours and days of operations
What is 8AM - 8 PM Monday-Friday
These are included as part of the demographics.
What is Name, Address, County, Phone Number, and Email address?
This is a minimum quality average you must be above.
What is 95%?
Goal of our management team
What is to develop well rounded agents who can grow and develop here at Bloom and help you achieve your goals?
This is the system you should be logged into to at the start of your shift
What is Communicator?
The time our Closers must be done with lunch.
What is 4:30PM?
Time to stay under for wrap up
What is 2 minutes?
This is our proper hold procedure.
What is ask to place the caller on a brief silent hold for no longer than 2 minutes - Do not leave the caller on hold for longer than 2 minutes without checking back in - Thank the caller for holding?
This quality is expected of all employees
What is communicate openly and professionally?
How to report an absence
What is put in a PTO-Sick or UCO through time off request?
Schedule requests should be turned in by this time.
What is by Monday the week prior?
You are expected to do these types of calls on our program
What is Inbound and Outbound calls?
You follow this process during all sales calls.
What is utilize the sales process?
The minimum number of times you will meet with a coach weekly
What is once a week?
You do this before taking break or lunch
What is check with a manager?
The time our Openers must be done with lunch.
What is 1:30 PM?
This type of offense is terminable.
What is work avoidance?
These are some locations where to find plan information.
What is BloomU, hap.org, mediare.gov, SharePoint?
Use this tool to contact our management team.
What is Teams?
Do this to keep your system up to date
What is restart your computer every night?
Everyone needs to be periodically available for these 2 shifts
What is closing at least one night a week and working at least one shift during the weekend?
You answer the phone within this time period.
What is 5 seconds?
Historically our number one mark down
What is gathering/verifying demographics?
Topics we talk about in one on one meetings
What are Goals, Ideas, Quality, Areas for concern, Opportunities for improvement, and Successes?