Customer Experience
These four impactful behaviors guide how we create a positive customer experience.
What are Greet Me, Recognize Me, Inform Me, and Be Kind to Me?
Escalations and Final Verbiage require this before they can be completed.
What is Team Lead approval?
While working a DDD case, it is acceptable to be in this status when requesting reports or sending acknowledgements.
What is Queues?
Coaching opportunities, LMS opportunities, PTO availability, and overtime opportunities can all be found here.
What is the NOC Page?
This wellness challenge kicked off in October to encourage physical activity.
What is Walktober?
Outbound calls are required on every non-regulatory case before an email is sent if the case is pulled during this timeframe in the customer's time zone.
What is 9:00 AM to 9:00 PM?
In addition to approval, this person must document the approval directly in the case.
Who is the Team Lead?
Cases should never be internally transferred to this queue because it receives cases directly from the DOT.
What is the CC DOT Queue?
The link to the NOC Page has been pinned in this location.
What is the Team Hustle Community Chat?
October is nationally recognized as this awareness month represented by the pink ribbon.
What is Breast Cancer Awareness Month?
Although we no longer solicit surveys, this phrase can be used throughout the interaction to reinforce a positive customer experience.
What is "It is my goal to give you a five-star experience"?
The maximum GWG that may be issued without Team Lead approval.
What is $300 or 30,000 Bonus Miles?
This queue is used for claims that could potentially escalate to the DOT or involve customers who have already contacted the DOT.
What is the CC DOT Priority Queue?
Team members can provide feedback regarding their experience with Jessica through this survey.
What is the 360 Survey?
The General Manager for Service Recovery.
Who is Steve Almeida?
The SIS goal for October and the annual goal is this score or higher.
What is -5?
The maximum reimbursement that may be issued without Team Lead approval.
What is $500?
This queue is designated for pre-suit notifications, attorney demand letters, and complaints forwarded by State Attorneys General.
What is the CC Legal Queue?
Team members can complete the 360 Survey once every this many days.
What is 30 days?
Delta traces its roots back to this aerial crop-dusting company.
What is Huff Daland Dusters?
According to the Compensation Grid, a Platinum Medallion customer writes in regarding an overnight delay and was ticketed in the Premium Select cabin. This is the compensation amount they are eligible to receive.
What is $275?
This tab contains the request form/process for Merge Account requests.
What is the Customer Care Channel Tab?
A customer submits a writeback and CCs Heidi Gould on the correspondence. Where should the case be routed?
What is CC Exec?
This Team Hustle space is open 24/7 for connecting, collaborating, and engaging.
What is the Team Hustle Virtual Bay?
Delta's first flight took place in this year.
What is 1925?