Around the World
This planet is known as the 'Red Planet'
What is Mars?
This sea borders most Caribbean Islands
What is the Caribbean Sea?
This is the first capital of Jamaica
What is Spanish Town?
LTL stands for this type of Freight Service.
What is 'Less Than Truckload'?
This performance metric measures the average time an agent spends actively handling a customer interaction.
What is Average Handle Time (AHT)?
This ocean is the largest on Earth
What is the Pacific Ocean?
This Caribbean country shares the island of Hispaniola with Haiti
What is the Dominican Republic?
This national hero led the Morant Bay rebellion in 1865
Who is Paul Bogle?
Freight shipments are commonly stacked on these wooden platforms for easier handling.
What are pallets?
Double Jeopardy
This term refers to the measure of how frequently a customer’s problem is fully resolved in a single interaction.
What is First Call Resolution?
This country is home to the Eiffel Tower
What is France?
This music genre originated in Trinidad and Tobago and features steelpan instruments
What is Calypso?
He was the first priminister of Jamaica
Who is Sir Alexander Bustamante?
This is the minimum weight requirement for a shipment to be freight.
What is 150 lb?
This coaching method involves a supervisor reviewing performance data with an agent and creating an improvement plan.
What is a Performance Improvement Plan (PIP)
He developed the theory of relativity
Who is Albert Einstein?
This regional organization promotes economic integration among Caribbean countries
What is CARICOM?
In this year, an earthquake sank most of Port Royal underwater.
What is 1692?
These are the names of the Freight LOBs currently in Jamaica
What are LTL, DCC, Ship Manager (CAFE), API (FXRS)?
This term refers to the percentage of paid work time lost due to breaks, absenteeism, training, meetings, and system downtime.
What is shrinkage?
This organizatiomn was founded in 1945 to promote international peace and cooperation.
What is the United Nations?
Double Jeopardy
This volcano on Martinique erupted catastrophically in 1902, destroying Saint-Pierre.
What is Mount Pelée?
During this year, Jamica's bobsled team won the World Push Championships in Monaco.
What is 2000?
These are commodities that, when transported, pose some form of danger to people, animals, the environment, or the carrier
What are 'Dangerous Goods'?
This percentage is the minimum target agents must meet to qualify for an Attendance bonus on FedEx Freight
What is 88% attendance?