This department is responsible for setting the Cash Only indicator on the account.
What is NOST?
100
This dept is responsible for providing solutions to cure severly deliquent accounts.
What is Retention team?
100
Accounts that have this are a higher risk to the company.
What is a security deposit?
100
After determinig that the customer may qualify for EPA , the customer is then transferred to Retention through this system.
What is CTI?
100
You should not do this prior to your shift
What is log-in?
200
This should be the first option you advise the customer to do when a cash only customer wants to make a payment.
What is the local store?
200
This should be the first question yo ask the customer when conducting TDN.
What is the BIF
200
If service is off with this type of customer that we need the entire past due.
What is First payment default?
200
This is something we should not be telling customers twill remain available if they setup an arrangement.
What is incoming calls and text messages?
200
This the first thing you should do what's your shift has begun.
What is log in to your phone with your inbound extension?
300
This is what you should reference to determine if the account had any returned payments for a check and/or credit card chargebacks within the last 6 months.
What is payment history?
300
Accounts in this work state are not eligible for any type of EPA.
What is P01?
300
The higher this is, the greater the risk to bad debt.
What is the balance.
300
This is something that we should not be saying to the customer.
What is "It's our policy!"
300
This is the second step you should do after you start your shift.
What is log into your computer?
400
This system will auto-drop the restriction 6 months from the date it was applied.
What is ACSS
400
Accounts with tenure less than 6 months are only eliible for what?
What is inactive EPA?
400
This category of risk assesment includes knowing if the account was on AOL.
What is number of lines?
400
These two events discussed in huddle today should not be done within the call center.
What is steal other peoples lunches and taking items off of others desk.
400
The first two computer systems you pull up at the start of your shift.
What is ACSS and CACS?
500
Only this level of job can remove the Cash Only indicator?
What is CFS Coordinator or above
500
In certatin situations you can extend arrangements out this far with a 2 part arrangement to the S20
What is 8 weeks?
500
This category of risk assesment will allow to see if the customer has longer periods between payments and/or shorter payments in accessing the risk.
What is payment history?
500
The game plan is to get these two KPI's to leading this week.