Equipment
The Truck used for an in town 1 bedroom apartment.
What is a 10 ft truck?
Talk time expectation.
250-275
You must do this on every call right after quoting the rate.
What is as for the business?
The Vice President of the Contact Center.
Who is Jamie Lee?
What year was U-Haul founded?
This comes free with a one way truck or trailer reservation.
What is one month of free storage.
What do you do when you are going to be late, leave early, or miss your shift.
email manager and call the attendance line.
Goal for Talk time
What is 250-270
Your Department Manager
Who is Jolene Louderback?
The smallest truck that has a ramp
What is a 15ft
Minimum Reservation per hour
What is 6.5? Or what is 7
How you should end your calls.
what is can I offer you any additional reservations for trucks, trailers, or storage?
You Director
Who is Cherry Flores?
How many bones are there in the Human Body
What is 206
What time does scheduling close?
7pm M-Sat 9-5 Sunday ( The same time zone that the reservation is being made in)
What does one NCNS result in? How about two
What is a final warning, and separation of employment.
If someone is towing a car you can NEVER skip this.
What is the hookup book.
Your Team Manager
Who is Melissa or Christine?
How many pounds of Turkey are consumed each year on Thanksgiving?
What is 1?
If you are going to miss a shift where are you required to try to find coverage?
What is the sales shift swap chat.
You must do this if someone says they need to think about it. What must you use?
Overcome the objection using the 3 step method.
The Owner of the company
Who is Joe Shoen?
What is the most popular side dish on Thanksgiving?
What is Cranberry Sauce