CIG DNA
A system in which the talented are chosen and moved ahead on the basis of their achievement
What is Meritocracy
Leadership disease that leverages participation trophies
What is "Everyone Gets An Award”
Define Tablestake
What is he bare minimum expectation to keep the lights on
Define Pay for Performance
What is exceeding performance expectations
How will you know where you stand going forward
What is we will have monthly performance 1:1's
A measure of your awareness of and alignment with your customers' needs and values
Leadership disease that disincentivizes top performers
What is "Everyone On My Team Is A Top Performer”
An example of a tablestake of every NLG employee
What is the Servant Leadership Tenants
True or false: A 98% accuracy rating is an example of pay for performance
What is True
Our meritocracy is built on the values of
What is respect for every individual’s value contribution and equality of opportunity to create value
Proactive & reactive solutioning, in our knowledge building, connected to the outcome and the impact on others is called "Caring ____________"
What is Curiosity?
Leadership disease that avoid tough conversations
What is "I Don’t Like Conflict”
New Business' Accuracy tablestake
What is 90%
Pay for performance is important because
What is it incentivizes and rewards employees for achieving goals or objectives
Acknowledgment of someone's success and a key factor in a meritocracy
What is recognition
__________ is required in terms of performance, in execution, in decisioning and in responsiveness
What is Urgency?
Leadership disease that assumes you know where you stand
What is “No News Is Good News”
Utilization % for a level I CM
What is 50%
The tool NLG leaders will be using to evaluate individual and team performance on a monthly basis
What is stack ranking
Are you expected to be a high performer in every category every month
What is no
How we show up every day doing the best at everything we do
What is Quality
What is the cure for the leadership diseases?
What is the CIG DNA performance strategy
Our teams current CSAT score (tablestake)
What is 4.3%
Provide an example of pay for performance
What is __________________
Who has the ability, drive and motivation to be a top performer
Who is YOU!