Lab Tests
How many days after a Lab Panel do clients have to submit missing urine or fecal samples?
28 Days
This is the foundational legal and ethical requirement that allows a veterinarian to diagnose, treat, or prescribe medication for your animal. How is this renewed? (2 parts)
Veterinarian-Client-Patient Relationship
Renewed through a physical examination by a DVM
Human food should be kept away from where?
Treatment Areas and treatment fridge
What Vitals are support staff responsible to take for any pet coming in for any medical service?
Weight and TPR
Samples for this test should be collected 4–6 hours after dosing in dogs, or anytime in cats provided dosing has been consistent. Name the test and the primary condition it is most commonly used to monitor in dogs versus cats.
T4 Test
Hypothyroidism (Dogs)
Hyperthyroidism (Cats)
When an appointment cancels or no-shows, what steps need to be made on the Avimark Schedule?
1. Move the appointment to the "C. Hospital" column, 2. Change the appointment type to "Cancelled" or "No Show"
In North Carolina, only individuals with this credential may legally call themselves a veterinary technician?
Registered Veterinary Technician
When working on Learn Upon or Level Up, Employees Must clock out and back in using this code, even if for a few minutes.
E-Learning
What type of diet abnormalities should the DVM be informed of when taking a history of a pet?
What are the generally recommended wellness labs for Cats and Dogs based on their age?
Cats <7yrs: CBC/Chem11/ UA
Cats >7yrs: CBC/Chem27/UA/T4
Dogs <7yrs: K9 Young Wellness
Dogs >7yrs: K9 Senior Profile
Medical Records need to be requested for which types of appointments of new clients?
All NC and NP appointments should have medical records requested from the owner Prior to the appointment
In North Carolina, this type of complaint to the veterinary board may result from poor record keeping even if patient care itself was appropriate. What role do support staff have in ensuring this is met?
A medical records violation- documentation in the medical record. All client communications where direction was given, or medical information was received needs to be documented.
Lunch Breaks are generally optional
(True or False)
False- All employees working more than a 6 hour shift should be taking at least a 30 minute unpaid lunch
When asking about medications the pet is taking, what information should also be collected?
Medication name, dose and when last given.
What is a blood glucose curve, including patient preparation instructions and how the test is performed?
An all-day diabetic monitoring test where the pet is fed and given its normal insulin dose prior to drop-off, with blood glucose checked every 1–2 hours throughout the day.
Pointer Appointment vs Forward Booked Appt- what are they, what are the differences, and when should they be used?
Pointer Appt- A Tentative reservation for when services are due. Clients are given the opportunity to keep and confirm. All clients who decline forward booking should be scheduled a Pointer Appt.
Forward Booked- A Booked appointment with the client for when services are due. All clients should be offered a forward booked appt for future services.
These drugs require perpetual inventory logs documenting every use, waste, and remaining amount.
For RCAH- what drugs are included in this?
Controlled Substances-
Ketamine, Alfax, Buprenorphine, Torb, Midazolam, Zorbium, Euthasol, Hydro, AND Gabapentin
What procedures do we recommend pre-surgical medications?
Any scheduled anesthetic or sedation procedure
True or False
All pet's we see should be recommended a comprehensive Flea/Tick/Heartworm prevention. If they are not on a comprehensive preventative, the DVM should be notified
True- Clients should be counselled by both the VA/VT and then again by the DVM. Notifying the DVM prior to their exam is important to ensure comprehensive care.
This endocrine test evaluates adrenal gland response to a synthetic pituitary hormone and is commonly used in the diagnosis of both Cushing’s disease and Addison’s disease. Can also be used to monitor treatment for Cushing's disease
ACTH Stimulation Test
What is the process to schedule a USDA Health Certificate?
Scheduled with Dr. Simmons only for a one hour appt. Health Cert Form sent to them and $100 deposit collected that will go towards the cost of the visit IF they return the health certificate within 48 hours of the appointment. If they do not return the form, the deposit is not applied.
What does every prescription label need to contain?
Name, strength, quantity, directions, prescriber, pet's name, owner's name, expiration, and "Keep out of reach of children"
What are the requirements for Boarding?
What are the requirements for Daycare?
Dogs- Exam, DHPP, Lepto, Bordetella, Neg Fecal (q6m)
Cats- Exam, FVRCP, Neg Fecal (q6m)
Daycare- Altered over 1 year, Temp Test
True or False
Reminders for due/overdue services are the only recommendations that need to be made at an appointment?
False- Full comprehensive care, including all Core Vaccines, F/T/HW preventative, Life Stage BW, and any lifestyle vaccines or care should be recommended and marked as declined if declined.