HHCAPS Survey Questions
When you first started getting home health care from this agency, did someone from the agency tell you what care and services you would get?
Top Box Answer is?
Top Box Response: YES
Possibe Answers: YES/NO
True or False: Per CMS the patient should be scored "Safely" in each funcitonal area on SOC/ROC.
TRUE
Oasis Clinian should be sure to score the patient safely on SOC/ROC, it's not if the patient can perform, CAN THEY PERFORM IT SAFELY.
Name 3 PPH Potientially Preventable Hospitalizations we should prevent.
Examples include diabetes complications, adult asthma, hypertension, heart failure, dehydration, urinary tract infection, and bacterial pneumonia, Constipation, Afib.....
When calling into TCC via Teams each person MUST have their camera's on and participate in the Mandatory Meeting.
True/False
Correct response: TRUE
It is the expecation that you LISTEN, HAVE YOUR CAMERAS ON AND PARTICIPATE IN THE MANDATORY MEETING. NO MULTITASKING!
If you are not willing to turn your camera's on or participate you need to show up in person.
Team Mena's Missed Visit Goal?
Missed Visits <5%.
Expectation is to reschedule not miss if possible.
When you first started getting home health care from this agency, did someone from the agency talk about ways to help make your home safer?
Top Box Answer is?
Top Box Response: YES
Possible Answers: YES/NO
Where do you locate the accurate DFS when discharging a pateint so that you know that you have met the measure?
TCC coordination note.
PCMs update the DFS expected score after the buddy code is completed. This is the most accurate up to date score.
What is our Teams VBP goal?
90% or higher.
This score represents the 90th percent of all agencies participating in VB care.
It is required that ALL SOC/ROC Clinicians call in report to the PCMs When?
SOC/ROC reports should be called in SAME DAY, before the OASIS is synch back.
Weekend reports should be called Monday Morning after 9:00AM.
Team Mena's Oasis goal?
Goal is 93% or greater.
Accurate Oasis scoring allows us to provide the BEST care possible to the patient and gets them the most number of visits to care for their needs. It's so important.
Has someone from the agency ever reviewed the prescribed and over-the-counter medicines you were taking?
Top Box Answer is?
Top Box Response: YES
Possible Answers: YES/NO
When Discharging a patient, if they are not meeting the DFS what should the Discharging Clinican do before completing the Discharge?
Call the PCM to discuss possible recerting the patient.
If we are not meeting the expected outcomes we should stop and discuss the need to continue service. PCMs will know if we have enough supporting evidence for Medical Necessity to recert.
What 3 Oasis based Outcomes are part of the VPB measures?
Oral Meds, Dyspnea, DFS
Again, Accurately scoring the Oasis "saftely" per CMS is so important. It affects our publically reported data.
Who should you notify if a patient has a decline?
Notify MD AND PCM.
Conditions of participation require that we notify the MD of changes in the patients condition. PCMs should also be notified and kept in the loop on patient changes. DOCUMENT CARE COORDINATION WELL.
Team Mena's Current Quality Score is 83. What is our total team Quality Score goal?
Quality Scores of 90 or higher represent the BEST OF THE BEST IN QUALITY CARE.....AND THAT'S US!!
In the last 2 months of care, how often did home health staff from this agency keep you informed about when they would arrive at your home?
Top Box Answer is?
Top Box Response: Always
Possible answers: Always, Sometimes, Never
Before you make a visit or start your day what is the MOST IMPORTANT THING YOU NEED TO DO TO PREPARE FOR THE DAY....BESIDES PRAY.....
Being prepared for your visist is the most important thing you can initially do for the patient. Great continuity of care begins with being prepared.
What are the two HHCAHPs Based measures for 2026 that are reflected in our publically reported data?
% who Rated Agency 9 or 10 AND
% who would Recommend (Definatly YES)
Scoring extremley high in these to areas is vital to our VBP score. That's why education on what we need on the Surveys is so important.
What should every single patient have on their frig? Two things....
Agency Magnet and DX specific Stoplights.
Patients should be able to rate themselves easily and you should Document their response to asking them to rate themselves every visit.
What is Team Mena's Productivity goal?
Productivity goal 100% or greater.
It is the expecation of every clinican to OWN their Productivity and work to ensure it is met each week. Your agreed upon Salary depends on 100% productivity.
Would you recommend this agency to your family or friends if they needed home health care?
Top Box Answer is?
Top Box Response: Definitely Yes
Possible Answers:Definitely Yes, Probably Yes Definitely No, Probably No
What medications should the asked the patient to see every visit?
ALL prescriptions and ALL over the counter medications, pills, liquids and creams.
Reminding them about any medications they might keep in their bathroom, bedside, kitchen, or by their chair.
Why is earning a high VBP score so important?
This score is Publically reported...and there are signifcant penalty's for poor performance.
What is the exptected sych times per policy for regular visits, and Oasis Visits?
Per Policy Regular LPN/RN/PT/PTA visits 4 hrs or less. Oasis visits 24 hrs or less.
Oasis visits that are not synch back within 24 hours are pentalized $340 then 33% each subsequent day. It is the expectation that EVERY OASIS are synch back within 24 hrs. If you are not meeting this time expectation....START
What is Team Mena's Hospitalization rate goal?
Goal for Hospitalization is <8%.
Being proactive and keeping the paient out of the Hospital is always a priority focus. Stay vigilant and let's get it done!!