Product Knowledge
What is our warranty?
Our 1 year West Shore Peace of Mind Pledge and backed by lifetime Manufacturer Warranty
What do we do when we have a PU/HU after WSH?
Remove from Campaign
Do we leave vm?
No, unless we have not spoken to them in 3 months
What is our Core Purpose?
To Bring Happiness to every home
How often are sweepstakes winners pulled? And do they have to enter sweeps every month?
once a month/ yes, every month
Can we sell windows in a stacked condo?
Yes. The condo must be two stories or less
Do we leave voicemails?
No
After how many PU/HUs, and when, do you remove from campaign?
2 and after WSH
Name 3 of our core values
Default Aggressive, Exceptional Teammates, Extreme Ownership, Be Great at Whatever We Do, Get Better Every Single Day, Do the Right Thing
Can we set an appointment with child calling on behalf of parent?
No, unless they have POA
Can we replace sunroom/Lainais windows in Florida?
Yes, can be replaced ONLY if the home has a 3 inch WOOD frame (no aluminum)
What do you do if the customer PU/HU Before WSH?
Push CB Date out a week
If you see that 3 prices were listed but DC resulted the visit as NO DEMO, What do you do?
Chatter Shayla and Monae and state "marked as no demo, but prices were given
What is our Big Hairy Audacious Goal (BHAG)?
To Be America's most admired home remodeling brand
Can we replace doors in a historical home?
No
True or False: Can we do a phase 2 only for a brand new customer?
No, We have to do the wet space as well
What are the scenarios that Rehash does not apply to?
VA Insurance or any other insurance, Rental Properties, One Leggers, Referrals, & Past Customers
Do you ask the customer every question you would use for a regular set?
No, use previous notes to verify information
What is our product?
Our People & Process
What are the 3 exceptions for finance rejects?
Cash down, new cosigner, higher credit score(50 points)
Can we set with live in boyfriend & girlfriend if the significant other is the SHO?
Yes
What are the branches we can only do virtual rehash in?
Grand Rapids, Des Moines and Columbus
True or False: If there are 3 No Demo's we can reschedule the appt
False
When was WSH Founded?
in 2006
What are the 3 HO exceptions we can do?
1. Spouse/Partner is active military and is deployed long term
2. Spouse/Partner is a truck driver and wont be home in a month's time
3. HO is in a long term care facility and needs renovation to come home