Do you know?
What am I?
Goals
Who am I?
Fun Facts
100

What is the full website you provide to providers? 

100

I am received after application is completed. I give information to the new Healthcare member.

Welcome Kit  

100

Where can you find the current goals for the 2nd quarter? 

The zone 

100

Who are the member loyalty supervisors? 

Dona Fretz and Andrea Ruff  

100

This is the name of the pet dinosaur on the tv cartoon The Flintstones, 

Dino

200

What was the Medicare Part B deductible in 2024? 

$240.00 

200

I provide individual Stats daily and a snapshot of month to date results.   

Dashboard

200

What is the goal for UHC Service calls in June 2026?   

7.55 minutes 

200

What supervisor is the 3rd party web assist skill champ? 

Anthony King 

200

This city is considered home to the "crookedest street in the world".    

San Francisco 

300

How many numbers are in an AARP plan claim number? 

12 

300

A way to communicate with team    

Teams chat

300

What is the goal in May 2026 for Underwriting AHT? 

12 minutes 

300

Which supervisors are the skill champs for ASI and Membership? 

Lisa Cupps and Tonita Ubiles 


300

This is the Italian name for a green sauce made with basil, garlic, parmesan and pine nuts 

Pesto

400

What is the language lines client number and PIN number? 

Client no# 4283675 Pin # 9811

400

Helps keep you in adherence every day.  

Webstation/IEX Schedule 

400

What is the current goal for Hold Time?  

20 seconds or less  

400

Who is Diane's boss? 

Tim Setzer 

400

The name of this common salsa often in Mexican cuisine translates to "beak of the rooster 

pico de gallo 

500

What 3 metrics on your scorecard determine your QVC payout?  What are the goals?     

Adherence - 87% 

Sentiment - 4.0 

First Call Resolution - 90.50% 

500

I am where you go to request time off for any days 3 weeks out. 

Time off manager (TOM) 



500

What is the current goal for completing a housing piece in whitemail?  

9.5 minutes per piece 

500

Who is Tim's boss?

David Acle 

500

According to Guinness World Records, this is the only food that can never go bad.  

Honey

M
e
n
u