High Performance Teams
Define Collective Intelligence
Collective Intelligence is the ability of a team to perform well across a range of tasks.
Define Norms
Norms are rules or standards for the behavior of group members.
Define Proxemics
Proxemics involves the use of space as people interact.
Define Decision Making
Decision making is the process of choosing among alternative courses of actions.
Define Role
A role is a set of expectations for a team member or person in a job.
List one challenge work teams face.
They must master many challenges as members learn how to work together while passing through stages of development. Work teams encounter problems of insufficient team members that do not perform to the expectations of the group.
What are team or group dynamics?
Team and group dynamics are the forces operating in teams that affect the ways members work together.
Define Communication.
Communication is the process of sending and receiving messages with attached meanings.
Team decisions made by consensus' and unanimity offer what type of advantages?
The advantages of bringing more information, knowledge, and expertise to solve a problem in a group or individual.
What was the key take away from the Steve Jobs Stanford University speech?
Strive to do what you love and success will follow.
What kind of members do high-performing teams have?
High-performing teams have members who believe in team goals and are motivated to work hard to accomplish them.
How could you influence team norms?
Always act as a positive role model and select members who can/will live up to the desired norms.
What are the three interaction patterns that are common when team members work with one another on team tasks?
We call these interaction patterns the interacting team, the co-acting team, and the counteracting team.
Why does Groupthink occur?
Groupthink occurs because team members are so concerned with harmony that they become unwilling to criticize each other's ideas and suggestions.
Define AMP
Autonomy, Mastery, Purpose
List two characteristics of a High-Performance team.
Set a clear and challenging direction. Create a sense of urgency.
Keep goals and expectations clear. Communicate the high standards expected.
Make sure members have the right skill set and motivation.
Model positive team member behavior.
Help members share useful information. Give positive feedback.
List the 5 concerns new member have when joining a new group/team.
Participation: "Will i be allowed to participate?"
Goals: "Do I share the same goals as others?"
Control: "Will I be able to influence what takes place?"
Relationships: "How close do people get?"
Processes: "Are conflicts likely to be upsetting?"
_______communication networks are common in counteracting groups where subgroups form around disagreements.
Restricted
Special techniques for team decision making include......
brainstorming, the nominal group technique, and the Delphi technique...
What is job description
a list of an employees responsibilities and expectations
A group of people who share a common vision, goals, metrics and who collaborate, challenge and hold each other accountable to achieve outstanding results.
_____ occurs when expectations for group members are unclear, overwhelm- ing, underwhelming, or conflicting.
Role difficulties
True or false.
Wise choices on proxemics, or the use of space, can help teams improve communica- tion among members.
True
_______is a tendency of members of highly cohesive teams to lose their critical evaluative capabilities and make poor decisions.
Groupthink
The ______ theory helps explain the social dynamics behind relationship building.
Social Exchange theory.