Easy Peasy
You are a PC technician for a company. An employee needs you to install some software on his computer over his lunch break. When you log on to the computer, you notice the employee’s desktop has so many shortcuts and files that you can hardly see the desktop background. Which of the following actions should you take?
What is Install the software and leave the employee’s computer exactly how you found it
An employee demands that she needs more ram for her computer to complete her work tasks. However, you know that her department isn’t budgeted for new equipment. Your supervisor is the only one that has the authority to allocate department funds.
Which of the following is the BEST way to respond?
Tell the employee that she isn’t currently budgeted for new equipment upgrades, but that you will let you supervisor know about the request so it can be properly determined if new RAM can be acquired
A user calls her organization’s help desk requesting help with connection to a network server. The help desk technician visits her desk to resolve the issue. Once there, the technician uses the users telephone to call his girlfriend. Even though the technician solves the problem, the call lasts the entire time the technician is at the user’s desk.
What is The technician should not have used the user’s telephone for a personal call.
AS you troubleshoot a problem during a customer appointment, you discover the problem is directly related to the customer’s actions. Which of the following is the BEST way to address the situation?
What is Tactfully explain without accusing or judging the customer.
You are at the it help desk in your company. An employee calls to report a problem with her workstation and a service ticket is assigned to you. You respond to the service ticket immediately and arrive at the employee's workstation within minutes; however, when you begin speaking to her, you can’t understand what she is saying because she is speaking spanish, and you do not understand spanish. What should you do?
Find and interpreter
You need to trace the route that a Cat 6 UTP cable takes through the ceiling and walls of your building. Which tool should you use?
Tone Generator
Which of the following BEST describes the purpose for which loopback plugs are used?
Testing ports by returning outputs signals as input
Which tool would you use to grab and lift small objects?
What is 3-prong holder
Which tool would you use to measure electrical properties as voltage, amps, and resistance?
What is Multimeter
A printer is behaving erratically and you suspect a faulty parallel port. Which tool can you use to test the parallel port?
What is Loopback Plug
You suspect that the power supply in your desktop PC is failing. You want to use a multimeter to test the power supply. Which multimeter setting should you use?
DC volts
Which of the following tools is specifically designed to test the DC voltage on a hard disk drive power connector?
What is Power supply tester
Your workstation is unable to communicate with any other computer on the network. Which of the following tools should you use to test the ability of the network card to send and receive signals?
What is Loopback Plug
Which tool would be the best choice to remove and replace the motherboard BIOS chip?
What is IC extractor
You are removing screws within a computer, but several have fallen into places you can’t reach. Which tool would help retrieve the small screws?
What is Extension magnet
What does occasional beeping from the UPS mean?
What is The power reserve in the UPS battery is critically low.
Which of the following features should you look at when selecting a vacuum cleaner for your cleaning kit?
What is
One that blows as well as vacuums.
Non-Static generating.
Which of the following statements about cleaning monitors and display devices is true?
What is A monitor should be powered off and cleaned with a lint-free rag.
Which of the following is most helpful in keeping a computer cool?
What is Verify that cooling fans are not circulating air in the wrong direction.
Which of the following are common tools used to physically clean the inside of a computer?
What is
Natural bristle brush.
Compressed air.
You are trying to help a co-worker order a ups for each PC in her remote office location. What rating is used to specify the size of a ups?
What is VA, or volt-amps
Which of the following devices help protect against temporary, above-normal voltages?
Surge Protector
Besides protecting a computer from under-voltages, a typical ups also performs which other actions?
What is
Protects from over-voltages
Conditions the power signal
Which of the following device types should be plugged into a surge protected only outlet on a ups unit and NOT a battery backup
What is Inkjet printer
A new laptop was delivered to your home and left on the porch while you were at work. It’s very cold outside, and you don’t know how long it’s been there. You unpack the computer and would like to know if it is working properly
What is Let the computer warm up to room temperature before turning it on