Dispatch
An effective quality improvement program includes random case review, private individual feedback, open shift/agency feedback, and....
what is continuing dispatch education
Which of the following lists contains the four elements necessary to prove negligence in a court of law?
duty, breach of duty, ingury or damage, causation
When an ETC is having trouble communicating with a caller who primarily speaks a foreign language, the ETC should
What is Obtain foreign support is available
What is the Hysteria Threshold?
What is when a caller loses control over their feelings?
What is Basic 911?
What is a legacy emergency communication service
Post-Dispatch Instructions (PDIs) are.....
what are basic-level instructions given to the caller after initiating dispatch
Which of the following would be an example of a trauma incident?
a report of a burned patient
If a responder or field unit needs additional resources at the scene, who would typically be responsible for locating, notifying, and coordinating those additional resources?
What is The Emergency Telecommunicator?"
What is the "First Question?"
What is "911, Whats your emergeny?"
When was the first 911 call?
What is February 16, 1968
What is the best definition for “repetitive persistence”?
what is a repeating phrase with an action and a reason for the action
For the caller, the perceived response time is often longer than the actual response time.
True
In an emergency telecommunications context, what does the acronym CAD stand for?
What is Computor Aided Dispatch?
What is Active Listening?
What is showing the caller they are being heard?
What makes E911 work?
What are Landlines?
One of the best techniques for reducing the negative effect of call-processing gaps is to...
what is to tell the caller what you are doing and why.
Which of the following best describes the difference between eustress and distress?
Eustress is positive and motivating. Distress is negative and disabling.
Post-Dispatch Instructions (PDIs) are
What are basic-level instructions given to the caller immediately after initiating dispatch.
What does imminant danger mean?
what is when a caller faces immediate life-threatening risk ?
What did NG911 replace?
what are aging analog and landline-based emergency infrastructure
The International Academies of Emergency Dispatch® (IAED™) recommends that emergency telecommunicators verify....
what is the address and callback number?
In an emergency telecommunications context, what does the acronym CAD stand for?
computer-aided dispatch
Quality assurance specialists listen to audio recordings of randomly selected calls in order to
what are compare ETC performance with specific protocol and customer service performance standards.
What does the acronym CYMBALS mean?
What is Color, Year, Make/Model, Body Style, And License, State?
How does NG911 use GPS?
what are by capturing outdoor coordinates and transmiting them to emergency centers?