general information
multi-word verbs that are commonly used in telephone conversations
multi-word phrases ff that are commonly used in telephone conversations
messages
wrong numbers
100

Why is it difficult to make phone calls in a foreign language?

You can't see the person you are talking to, their voice might be unclear, and you might find it difficult to find the right words

100

How do you say"bleiben Sie dran"

hold on

100

How would you say: "Kann ich mit Mr.X sprechen

Can I speak to Mr.X, please

100

How do you say:"Kann ich eine Nachricht hinterlassen?

Can I leave a message

100

How would you say: "U heeft waarschijnlijk het verkeerde nummer"

you must have the wrong number

200
Why is it important to use the right level of formality when telephoning?
if you are too formal people will not feel comfortable if you are too informal, people will think you are rude
200
How do you say"ich verbinde Sie/ich stelle Sie durch"
I"ll put you through
200

How would you say: "Ik wil graag een afspraak maken?"

I'd like to arrange an appointment

200
How would you say: "Kann etwas ausrichten?
Can I take a message
200
How would you say: "Ist das nicht 5568790?
Is that not 5568790?
300
Which words can you use to show politeness?
would, could, please, thank you
300
How do you say"Wenn Sie nicht verbunden werden, werden Sie zurueckgerufen werden"
if you can't get through, we will call you back
300

How would you say: "Wanneer kunt u?"

When is it convenient for you?

300
How would you say: "Koennen Sie ihm sagen ,dass...
Could you tell him that...
300
How would you say: "Es tut mir leid. Ich muss die falsche Nummer gewaehlt haben.
Sorry about that. I must have dialled the wrong number.
400
What should you do if you do not understand something on the phone? Which phrases could you use?
you should ask for help, for clarification: you should ask to repeat the word, number or phrase. example: .could you repeat that, please .could you speak a little bit more slowly .would you mind spelling that for me?
400
How do you say"Mit wem spreche ich?"
Who is calling, please
400

How would you say: "Ik zou woensdag kunnen om..."

I could make it on Wednesday at ...

400
How would you say: "Kann ich Ihre Telnummer haben?
Can I take your number?
400
How would you say: "Fuer die Zukunft, seine direkte Number ist 5558770.
His direct number is ...
500
It's important to use the right level of formality; so what should you do?
You should use: could, can, may or would when you make a request: 'Could I speak to Jason Roberts, please?' 'Can I take a message?' 'Would next Wednesday be okay?'. You should also use please and thank you or thanks very much whenever you ask for, or receive, help or information.
500
How do you say"Tut mir leid, er ist nicht da/ in einer Sitzung..."
I am afraid, he is not available, he is in a meeting
500

How would you say: "Een ogenblikje graag, ik kijk even of hij er is"

Just a second-I'll see if he is in.

500
How would you say: "Ich werde es ihm ausrichten
I"ll make sure he gets the message
500
How would you say: "Tut mir leid
Sorry to have troubled you.
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