FIBRE FUNDAMENTALS
This technology provides internet through fibre optic cables.
FTTH
Which Telkom fibre package offers speeds of 10/5Mbps, 20/10Mbps and 40/20Mbps?
Easy Connect Fibre.
Does Prepaid Compact Fibre require a contract?
No. It is prepaid and contract-free.
What does LTE stand for?
Long Term Evolution
What is the only accepted payment method for new Fibre and LTE sales?
Direct Debit
Fibre products are generally sold according to this.
Coverage
Which fibre package family offers symmetrical speeds and higher-performance options?
Telkom Endless Fibre
How many days of uncapped data are included with installation starter pack?
14 days
When should an agent recommend LTE over Fibre?
When fibre coverage is unavailable or when the customer needs internet urgently, portability, or a backup solution
What is the minimum household gross income requirement for New-to-Fibre sales?
R6,000.
Which Telkom fibre products have no FUP and no throttling?
Telkom Core Fibre and Telkom Endless Fibre.
Name 2 plans available on Telkom Endless plans.
50/50
100/100
200/100
Does the customer require a credit check for Prepaid Compact Fibre?
No credit checks are required.
How many on-net voice minutes are included on the 20Mbps and 30Mbps LTE All Hours plans?
300
What must be read verbatim before completing a sale?
The Terms and Conditions.
Name two customer types who are ideal candidates for fibre.
Work-from-home users, gamers, streamers, customers with multiple devices or large households
A customer chooses a 12-month Core or Endless Fibre contract. What two items are included? (CPE)
Router and ONT
A customer wants a 30-day prepaid voucher on the 50/25Mbps package. How much does it cost?
R700.
What happens to speeds on the 20Mbps LTE All Hours plan after the allocated usage thresholds are reached?
After 500GB, speed reduces to 4Mbps for 50GB, then 2Mbps thereafter.
"I currently use LTE and stream Netflix every day, work from home, have four people connected to Wi-Fi, and Fibre has just become available at my address. Why should I change?" Name 3 benefits of Fibre as opposed to LTE
✅ More stable connectivity
✅ Better streaming experience
✅ Lower latency for video calls
✅ Better performance with multiple devices
✅ Uncapped internet on Core and Endless Fibre
✅ No throttling or FUP on Core and Endless Fibre packages
What is the difference between symmetrical and asymmetrical fibre speeds?
Symmetrical means upload and download speeds are the same. Asymmetrical means download speed is higher than upload speed.
Customer takes a month to month Fibre plan, what will be customer be billed on their first payment?
Once- off installation fee and monthly subscription
After how many days of no recharges does a prepaid fibre line expire?
180 days.
How many Wi-Fi devices can connect to the LTE router?
Up to 64 Wi-Fi devices
Name four details that must always be confirmed during customer verification.