TOOLS & SYSTEMS/APPs
This page gives our frontline teams quick access to common applications, transactions, and product/service information's.
Helps protects customers when they use electronic methods to move money, such as ATMs, debit cards, or online banking.
What is Reg E?
Name the four key pieces of information listed in the course as examples collected and verified under CIP.
What are name, date of birth, address, and ID number?
Fraud using spoofed emails or websites to lure people into providing sensitive information.
What is phishing?
This is Bank of Hawaii's Pillars of Success.
What is Customer experience, Employee Experience, and Operational Excellence?
This system is only accessible for branch employees and is used for accessing account and processing deposits, withdrawals and payments.
"What is TellerInsight?"
Regulations that require banks to clearly disclose important information about deposit accounts.
What is Reg DD?
Under the USA PATRIOT Act, this program requires banks to collect and verify key identifying information when someone opens an account.
What is the Customer Identification Program (CIP)?
Fraud using voice calls to impersonate a trusted source.
What is vishing?
We refer this entire experience a customer has with our brand and the lasting impression we have on them.
What is customer experience?
This system provides detailed information about balances, transaction history, and contact details.
What is IBS Insight / Contact Center?
Another name for Reg E
What is Electronic Funds Transfers Act?
Driver license, state ID, and this travel document are listed as one of the many IDs a customer is most likely to present in the branch
What is a passport?
This TellerInsight command prompts the TCR to dispense $1,100 in response to a robber demand.
What is Hot Key Dispense?
The experience a person has when being assisted from directions, resolving issues, and/or recommendations.
What is Customer Service?
This system allows us to research documentation regarding signature cards, trust agreements, and other essential account documentation.
What is Opentext?
Another name for Reg DD
What is Truth in Savings Act?
This resource allows us to identify ID information, either, from out-of-town or a different state, is legitimate.
What is the ID Checking Guide?
This hidden alarm is to be pressed only after a robber has exited the building.
What is the duress button?
We refer to this as our branch promise.
What is "Reach your possible?"
This system stores check and deposit images done at the branch.
What is NetImage?
Between an ATM Withdrawal, a wire transfer, a cash deposit at a branch, and a paper check deposit, this transaction is covered by Reg E
What is an ATM Withdrawal?"
When customer Withdraw from an account, cash a check, conduct account maintenance, and/or provide information on accounts.
What are common example of when you should check a customer's ID?
Regulations or groups that help report and prevent suspicious activities.
What is BSA and AML Regulations?
Being Genuine, Understanding, Empathizing, Suggesting, and Thanking our customers as we service them in our branches.
What is "G.U.E.S.T?"