STATE
AL
ALABAMA
Road
RD
This is the amount that policy owner needs to pay to keep the policy and health care coverage.
PREMIUM
legal contract where you pay regular fees to a company, and that company agrees to pay your costs if you suffer an unexpected loss, accident, or injury
insurance
the practice of being fully present, engaged, and focused on understanding a speaker's complete message rather than just passively hearing wordS
Active listening
NM
NEW MEXICO
COVE
CV
Amount that a member must pay for medical services covered by the health insurance plan before any benefits are payable.
DEDUCTIBLE
a federal health insurance program in the United States for people aged 65 or older, as well as some younger people with disabilities
Medicare
a close, harmonious relationship where people understand each other's feelings and communicate well
Rapport, BUILDID CONNECTIONS, CONNECT
SD
South Dakota
PT
POINT
Member share of cost calculated as a percentage of the allowed amount of that service.
COINSURANCE
the traditional federal health insurance program managed directly by the U.S. government, consisting of Medicare Part A (Hospital Insurance) and Part B (Medical Insurance). [1, 2]
Original Medicare
DETERMINE THE ROOT CAUSE OF THE MEMBER CALL THROUGH ACTIVE LISTENING
UNDERSTAND, IDENTIFICATION OF MAIN CONCERN
PA
Pennsylvania
STE
SUIT
Providers that are contracted with the insurance company.
In network providers
Covers healthcare cost in return for a monthly payment.
healthcare insurance
a deep awareness of another person's suffering coupled with a strong desire to help ease it
Compassion
MN
Minnesota
CSWY
CAUSEWAY
the money you pay directly for your medicine without health insurance covering it
out-of-pocket
HIPPA
Health Insurance Portability and Accountability Act of 1996
Your trainers complete name
Aji Alamil