Citations
What must be done for every call utilizing CMS?
What is documentation.
To use a debit card at an airport location you must have what?
A ticketed return travel itinerary.
This CCRI would is used when an EMC member calls to use FDs on a rental.
What is a coupon CCRI?
This program allows you to set your rewards to gain airline miles.
What is the Emerald Club?
Orlando is in this group.
What is GR 07?
This must be done previous to requesting admin refund.
What is verify cx has not received refund previously?
To use a debit card at a home city location what must be true regarding the DL?
The DL must be in state and the address current or home address within 50 miles. (Verifications required pending VR process)
Rate charged does not match the rate on res what is the resolution?
What is a MODRATE?
CCI requesting to transfer points to family member, how is this completed?
What is refer to Transfer My Points link on the Rewards & Benefits page of E+ site?
Beside Group 15 what group's tolls are in CMS?
What is GR 38?
Cx states they added the toll pass waiver and should not have been charged, their rental must have originated from this group.
What is GP 15 (Chicago/ORD)
You must do this to be picked up by an HC location.
What is call the location 2 hours before to confirm.
What resolution would be used to remove XM radio?
What is Line Item CCRI?
What process is used when E+ redemption is returned early.
What is short stay?
Houston and Dallas are made up of these groups.
What is GR 06 & 09
If multiple citations are received during one rental contract how many admin fees are accessed?
What is one per juisdiction?
Premium SUV, sporty car and luxury are all examples of specialty class cars that require what to be rented.
What is a MJCC.
This resolution can be used regarding minor inconveniences such as cleanliness at the location.
What is a Miscellaneous CCRI?
Account has been verified by assistant requesting to change email on EMC account, how is this done?
What is have the member call back.
Locations in this group is surrounded by islands.
What is GR 36
If the status says this in CMS, you can process the courtesy refund in CMS.
What is RFS CHARGE PENDING?
These can only be used at AP locations.
What are free day coupons.
This is the resolution for a cx that did not receive car class prepaid for through Expedia.
What is call Expedia or offer FD cpn if AP location?
You can do this if cx calls to extend FDs that do not qualify for extension.
What is apply to previous RAs?
This group allows refunds to be processed in RFS.
What is GR 16?