What's
This is the first thing you must complete before discussing a major appliance order.
Complete Order Verification?
Unexpected appliance backorders are usually scheduled for this.
Soonest available delivery date
This system is primarily used to add major appliance parts to an order.
Order Up
If it's not the day of delivery and no delay notes exist, you should contact this team for an update.
MDO
A customer calls the day before delivery after the delivery window has populated and wants to add installation services. To proceed, the order must first undergo this action.
Reschedule the delivery to a later date?
Before assisting with a backorder, you should review these notes left by associates, vendors, and delivery agents.
DMP notes?
If a delivery is missed, customers should contact us on this timeline.
The next day to reschedule
Parts and services can be added only when an order is not in this status.
Done status/Completed status/Delivered status
Delivery can be scheduled this many days in advance at the point of sale.
90 days
If a customer accepted an unused appliance part during delivery, they should do this to return it.
Return it to the store
If a customer wants to keep their backordered appliance, you should provide this information.
New scheduled delivery date?
On the day of delivery, this process is used to locate tracking details.
Delivery tracker on HOME
Parts and services cannot be added on this day.
What is the day of delivery?
A major appliance order can only include this number of delivery addresses.
One delivery address
Customers wanting four identical appliance models should partner with this department or place separate online orders.
Pro Desk
This determines whether you offer replacement models or proceed with partial-order options.
Whether all or only part of the order is backordered?
This is the maximum quantity of the same appliance model a customer can purchase on one order.
Two of the exact same model
If the Add Parts and Services option is unavailable in Order Up, detailed notes with these codes must be entered in DMP.
M Codes
This is the maximum number of appliances allowed on one order.
12 appliances
If Home Depot is at fault and replacement appliances need to be price matched,we can?
Issue Markdowns in Order Up
If all appliances are backordered and the customer doesn't want to wait, you should use this process.
Place Major Appliances (MA) Order?
When a delivery is past the scheduled timeframe and no ETA is available, customers should allow this much extra time.
2 additional hours
These items cannot be added to an existing appliance order because delivery agents do not carry them.
Stacking kits, pedestals, ice makers, and trim kits
Before canceling backordered appliances on a partial order, you should do this with the vendor.
Confirm the available appliances can be delivered on the earlier date
If a customer needs a stacking kit installed after placing the order, this must happen.
Cancel the original order and place a new order with all items included?