What
ACW
After Call Work
VM
Voicemail
NS
No Show
SBTQ
Sent Back To Queue
EOS
End Of Shift
GM
General Manager
FOM
Front Office Manager
GS
Group Support
SOP
Standard Operating Procedure
HEAD
HE Admin
OMOP
Original Method of Payment
GRQ
General Reservation Question
RR
Revenue Recovery
CCD
Credit Card Decline
RRNH
Room Request Not Honored