Resolution Required
Amdocs
SMG
Voyage
Alphabet Soup
100

I have submitted the incorrect account number 

what is 8a?

100

I have an ATT port that didnt complete activation.

What is Port in Failed Activation?

100

ICP Port Selections shows 

what is reseller information and Port history?

100

Where do you go to edit Port status

What is Orders Page?

100

An advocate that cannot be verified

What is an agent that cannot be assisted?

200

The information provided doesn't match the biller's information.

What is 6C?

200

I just clicked begin next work, what is the next step?

What is set to pending?

200

When you see Confirm after a Modify, what does this mean?

What is the Port has been confirmed

200

I am search for 202-456-7890 and showing No account found, what is the issue?

What is all spaces and dashes should be removed before searching in voyage

200
I have Posted in Chat with no response within 2 Minutes

What is Repost in chat again?

300

We are waiting on a response from Old Service provider.

What is 6G?

300

AMDOCS etr

what is 24/48 hours

300
we get a 1p but need information where do we check?

What is RDET/
MSGTXT?

300

What is the Symbol for account Summary?

What is a person?

300

if T2 is unable to cancel a PR for you, they will advise you to....

What is submit an Amdocs ticket?

400

ATT Port Protection 

What is 6b?

400

Most common Amdocs tickets are..

what is Canceling ports and Completing activations?

400

The 16 digit IMPORTANT NUMBER

What is request number?

400

Web-based or Client- based?

What is web-based?
400

When you are requesting assistance you always provide to t2

what is the chat template?

500

I have the incorrect Zip Code 

What is 8D?

500

If Amdocs responds to my request, where would I check for the response?

What is AMDOCS UTS or Vendor Notes

500
Port that has been edited

What is Port Request- Modify?

500

If the "pencil is greyed out" what am I attempting to do in Voyage?

What is edit port request?

500

6 digit verification

What is ABO token?

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