The 5D Approach
This is the first step of the 5D Discovery Approach where you identify the member's problem, need, or opportunity.
What is Discover?
Caring, empathy, and anticipating needs are characteristics of this C.
What is Concern?
This is the person you would contact regarding a duplicate cheque deposit
Who is clearing@creditu.ca
Addressing the member's request, transaction, inquiry, or complaint.
What is Member Service?
This NFL legend won 7 Super Bowls.
Who is Tom Brady?
Answer: This step focuses on awareness, interest, and readiness.
What is Determine?
Product knowledge, good judgment, and efficiency are characteristics of this C.
What is Competence?
This depcon report pulls information on PAPs
533-1
Relating well to members and getting along with all kinds of people.
What is Member Relations?
This 1994 movie features the quote, "Life is like a box of chocolates.
What is Forrest Gump?
This stage focuses on helping the member make a decision and take action.
What is Develop?
Friendliness, respect, and making people feel welcome are characteristics of this C.
What is Courtesy?
This is the account number for the Canadian Wire account.
3512987916
Developing new business for the institution now and in the future.
What is Member Development?
I'll Be There For You" is the theme song for this sitcom.
What is Friends?
During this stage, features and benefits are discussed with the member.
What is Discuss?
Friendliness, respect, and making people feel welcome are characteristics of this C.
What are Competence, Concern, and Courtesy?
This cooperative model means members have a say in decisions, often by voting at these yearly meetings
What is an Annual General Meeting AGM?
These three dimensions make up our job.
What are Member Service, Member Relations, and Member Development?
Who is the all time goal leader in the NHL?
The five steps in order.
What are Discover, Determine, Decide, Discuss, and Develop?
This observable behavior falls under Competence and means taking ownership for the transaction or problem.
What is taking ownership?
East Coast Credit Union is providing $150,000 per year over the next five years to the program.
What is a better life foundation
Our member experience sits at the center of these three dimensions.
What is the intersection of Member Service, Member Relations, and Member Development?
This phrase is the most famous lesson taught to Peter Parker and is often associated with Uncle Ben.
With great power comes great responsibility?