All Things Wiki
What is the name of the form that Tier 1 analysts use to submit new information or processes to the Info Hub and Wiki team?
What is the Tier 1 Intake Form
What is Cresta called for CB users?
What is My AI Coach
EDP
Every Day Price
Who you gonna call?
Gostbusters
What color is Freddy Kruger's sweater
Red & Green
What is the unique 48 digit- numerical password generated by Windows to unlock your drive if it is encrypted?
What is Bitlocker Recovery Key
A user has Hero Assist installed and open, but you discover they are still using their desktop phone. Before spending 30 minutes checking updates, Cresta Director, and reinstalling applications, what is the basic requirement you should verify?
What is confirming the user is using Avaya OneX?
DBA
Digital Audio Broadcasting
You know I can't stand it
You're running around
You know better, daddy
I can't stand it 'cause you put me down
Oh, no
I Put a Spell on You
What happened to Jason at Camp Crystal Lake?
He drowned
Where do you reset the dial in voicemail password?
What is the web client
A user can hear calls, Hero Assist launches when a test call comes in, but nothing is being transcribed. The user is still logged into their desk phone. What should you move to the top of your investigation immediately?
What is has the user been migrated and properly configured for Avaya OneX?
ENET
Ethernet
It was a one-eyed, one-horned, flying.....
Purple People Eater
When he was a little boy, what costume did Michael Meyer wear?
What is a clown costume
What is the cash reporting system used by Comcast retail employees for secure payment processing?
What is Xstore
Mike's Tier 1 troubleshooting guidance says the headset must be selected in these two audio configurations.
What are the microphone AND speaker?
GEA
Generic Ethernet Access
I was working in the lab late one night
When my eyes beheld an eerie sight
Monster Mash
Who is Chucky's Wife
Tiffany
What are the four organizational pillars of the Wiki?
Computer, Telephony, ticket and app knowledge
Put these actions in order for the documented CB scenario: reboot PC, uninstall Hero Assist, Cresta 3 installs automatically.
Uninstall Hero Assist through Company Portal
Reboot the PC
Cresta 3 installs automatically, provided the user is in the correct assignment group.
PINC
Price Increase
It's close to midnight and something evil's lurking in the dark
Thriller
In the movie Scream, What was Casey Becker making while talking to the killer?
Popcorn