Time After Time
If a customer is transitioned to a TOU rate as part of the default process, it is not counted as a rate change for this.
What is Rule 12?
This is the ID type added to an account if there are 2 or more returned checks received.
What is Cash Only
Due to higher call volume on this day, we do not schedule disconnects.
What is Monday?
The system reviews the BBP base amount for possible adjustments on this time frame. If the newly calculated base amount is greater than or less than the established parameters, 20 percent to 70 percent, the base is automatically changed.
What is a quarterly basis?
These service plans deal with facilities that have one SCE master meter that services multiple units or families.
What are DM service plans?
Doing laundry, filtering pools, or using other appliances during the off-peak hours is referred to asthis.
What is shifting load?
This situation is defined as any customer threat of bodily harm to employees or damage to Company facilities or equipment.
What is Red List?
Cut at pole (CAP) orders are this type of order.
What is a Service Order?
This is the calculation used to determine BBP base amount,
What is the last 12 months of usage divided by 11?
When the current customer indicates they would like to apply for an Income Qualified Program (IQP), the ENA must offer to do this.
What is take the application?
The residential TOU-D-PRIME rate has a peak period of these hours.
What is 4 p.m. to 9 p.m.?
The term that describes a situation when a meter is installed at one location but is assigned on the system to another location.
What is crossed Meter?
This is the reconnect charge for service disconnected at the meter.
What is $5?
This is the minimum BBP base amount that should ever be used.
What is $5.00?
This is the amount charged to a customer whose check has been returned.
What is $7?
This is is a feature designed to give customers protection against their new TOU bills and their otherwise applicable tariff.
What is Bill Protection?
This is the department that researches an initial refund check status and follows up with a/an Indemnity Letter when the check status is issued.
Who is Confund?
This must be delivered (communicated) to the customer when issuing a reconnect.
What is the Safety Message?
This is what the BBP customer receives on the 12th month.
What is the settlement bill?
This is the minimum amount that would be requested for a deposit.
What is $30?
If the customer is requesting to opt-out of their assigned TOU default rate and remain on their current Domestic rate, this is the action would the ENA take, if it is 10 days prior to the next scheduled read date for default?
What is request the opt out installation fact be added to the account.
Customers that are on rates TOU D A, B or T are considered this.
What is Grandfathered?
If a customer is not able to pay full charges for a Reconnect, this is the second option negotiated by an ENA>
What is pay the full deposit, SCC, a portion of the energy charges based on current installment plan policies?
This can be offered to a BBP customer that is unable to pay their settlement bill in full.
What is an Installment Plan?
These are customers who choose to receive all of their electricity needs from their traditional utility (UDC).
What are bundled customers?