A.O.S
A.O.S stands for
what is Anatomy of the sale?
How do you make a return on a gift card?
1)cancel the card return
2) select gift card as the payment option
3) Enter total $ amount to be returned and voucher number
Give out the giftcard!
what grouts are pre sealed?
excel and ardex
whats the wedi waranty?
10 years- unless a contractor took a class and is a " Wedi certified installer.
What cleaner harms natural stone and why?
heavy duty- its etches the stone due to phosphoric acid! this acid loves the minerals found in natural stone
the 2nd step in A.o.s?
what is Identifying needs ?
True or false:
You can check inventory through the va01 ( when writing an order) screen
True! ( its the right most button underneath the total)
what grout and thinset is to be used on a wedi pan with tiles smaller than 1"
Epoxy- too much psi on a small tile cannot distribute the weight and will puncture the pan with out it
whats the "only" underlyment to be used on nat stone?
Permat- hardi requies crossed laid hardi to reduce deflection.
Why were larger tiles not available back in the day
the machinery simply was not available. they couldn't keep them from bowing.
What are some common Objections AND what are some responses to those objections?
Any Objection and Any answer that soothes the customers concerns. Refer to Brandon!
how do you search orders by referral
1) you enter y1 in the partner function
2) you search the phone cust. ID
3) Execute
what does the term "Slake" referr to
letting the grout or thinnest sit for a period after mixing. this allows time for the chemical reaction to take place ( Romans used to do this for 3 days )
what is the psi rating of Pemat?
3000 PSI (hardi is 300)
does a strength diffrence occur between black and white marble?
yes! black marbles tend to crack eaiser. the white veins are notorisouly weaker. ( use epoxy!)
Is "Would you like to buy this today?" a closing Question?
No it is not. The customer does not feel a sense of urgency from this question.
How do you make a payment on account?
1) Use the Cash50n tab
2) Select Payment On account
3) Enter the Customer ID#, $ amount being paid and Reference No. if applicable.
(Also don't forget to approve the check if paid with check and * for reference if there is none!)
should you use an epoxy for a sunny outside area
no. the tiles will "tent" with the expansion of the tile-epoxys dont have enough give. Used excel or ardex instead!
the sealant needs for a wedi steam system
what is 620 sealant
how many amps are in 100 sqft?
10 amps (1 amp per sqft)
What used to be the step that Identifying Needs replaced?
Needs Probing
how do you move material from an RTN to the floor and/or stage the material?
SHOW US
Whats so good about x77
Is backer lite water proof? if so what is needed to make it water proof?
It is water proof and fabric tape is needed on the seams.
All underlayment's also need 2 layers cross layed 3/4" plywood stated by TCNA Guidelines(Permat is the exception to this)
Who is the best AM?
Big Boi Branden ofc! (Although Dakota is cooler);)